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DTS

Computer repair procedure

This document is intended as a guide for repairs and may not fit every situation. Parts or repair costs will be evaluated against the cost of an equivalent replacement computer, with the computer value depreciating at 20% per year over its 5-year viable life.

DTS will not charge labor, so all costs below (read more)

Removal of PaperCut client

The PaperCut agent had been installed across the district to provide pop-up printer messages and display real-time printing usage when printing to a SPEAR printer. The district is not currently using some of the more advanced features of the client software, so we will be removing it from desktop and laptop computers in the coming (read more)

Locking a Computer Screen for Security

Did you know you that you can quickly lock your computer screen for security with just a few clicks before you walk away from your computer? This is a little different in each operating system.

Table of Contents Citrix Windows Mac

Citrix

 

Citrix lock screen steps are different than in Windows (read more)

Windows Desktop

The standard SVVSD Windows Desktop computer consists of a Lenovo ThinkCenter M73 Tiny desktop mounted with a bracket on the back of an ASUS Monitor.

Click here for a Lenovo ThinkCentre M73 Tiny diagram

List of Supported Equipment

Below is a list of types of supported equipment. To verify the exact date of purchase, visit the SVVSD Equipment Details (Device Age) page.

The purchase date of the equipment will determine support. Equipment purchased more than 5 years prior to the start of a school year will no longer be supported. For example, in (read more)

DTS Supported Equipment

As we add a large amount of equipment with the Learning Technology Plan (LTP), it’s necessary to have a plan for the retirement of outdated equipment. The basics of this plan will follow the philosophy of the LTP, with desktop and laptop computers being retired after 5 years, and mobile devices after 4 years. The (read more)

Access Citrix from Home in Microsoft Windows

Symptoms:

Unable to access Citrix outside the district on a Windows computer.

Resolution:

1. Uninstall any ICA Citrix Presentation Clients

2. Install Windows Critical Updates

3. Launch Internet Explorer

4. Go to https://citrix.svvsd.org (The district’s Citrix Access Gateway)

5. Login with your email/citrix (read more)