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Apple School Manager – Resetting password for accounts

How to reset the password for accounts within Apple School Manager. This can be done by anyone who has the ability to Reset passwords for individuals in Apple School Manager

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Reset iPad with Unknown Passcode


Person assigned to iPad is unavailable and the passcode is unknown.


Open iTunes on a computer. Connect the iPad to the computer while holding the Home and Power buttons on the iPad. Do not release the buttons until the following screen appears on the iPad. Complete the instructions on (read more)

Troubleshooting Apple ID Issues

Here are a list of common Apple ID issues and how to troubleshoot them. Current information on Apple IDs can be found at Apple’s Apple ID Support site.

Issue: User has forgotten password Resolution: Have user go to to reset the password. If they cannot remember the answers to their security questions, have them (read more)

iPad Frozen at the Lock Screen


iPad is stuck at the lock screen with no response when swiping to unlock. The iPad cannot be powered down and a reset by pressing the Home and Power button does not restart the iPad


This can be caused by a user attempting to create multiple nested (read more)

iPad Troubleshooting Guide – Try these first

Here is an explanation of the some of the common steps to take when troubleshooting issues on an iPad.


If you’re having trouble with a particular app, try quitting out of and re-opening the app.

Double-tap the Home button to bring up a list of all open apps Swipe left or right to scroll (read more)

Erasing an iPad Using the MDM

School staff and DTS have the ability to remote erase iPads using JamfControl.

When should this command be used?

This command is used when a student leaves the school without erasing the iPad assigned to them. It should never be used on an iPad that is lost or missing as it will keep the user (read more)

Changing Email Password on iDevices

Whenever you change your SVVSD (Citrix/Email) password, you will also need to update the password saved on your iPad or iPhone. To do this:

1. Log into your email with your new password through the web site:

2. On you iPad or iPhone go to Settings > Mail, Contacts, Calendars > SVVSD* > Account

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