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DTS

iPad Restriction Settings

All district devices enrolled in our mobile device management (MDM) system receive a base set of restrictions: elementary, middle school, high school, or staff. The level of restrictions is based on the school the iPad is assigned to and the individual who enrolled the iPad.

This helps to ensure that every device receives the correct (read more)

Annual Tasks Timeline

We’ve mapped out the set of tasks that occur every year as well as the group responsible for the tasks. You can find the specific dates on the LTP project status page, here’s an overview of the entire list.

Date Task Department/Group Early August * Begin LTP Support process email series to schools Help Desk (read more)

SVVSD LTP Provided Apps

Below are links to lists of apps that are provided by SVVSD for LTP devices and eligible students and staff.

To learn more about an app, click on the app name. For directions on loading an app through our MDM, click here. Please review the Guidelines for iOS App Purchases before submitting a Request to (read more)

School iPad Support Processes Overview Flowchart

https://tech.svvsd.org/support/wp-content/uploads/sites/5/2018/06/School-LTP-Processes-2.pdf

To download a copy, click here.

iPad and laptop return process for exiting staff

Teacher Equipment Process – Summer 2019

In Short

This year we are going to automate the processes for teacher technology collection and requests. This should take some work off your plate and will give DTS some additional time to prepare laptops and iPads for new teachers.

Exiting teachers: Starting on May 1st, (read more)

iPad Troubleshooting Guide – Try these first

Here is an explanation of the some of the common steps to take when troubleshooting issues on an iPad.

Relaunch

If you’re having trouble with a particular app, try quitting out of and re-opening the app.

Double-tap the Home button to bring up a list of all open apps Swipe left or right to scroll (read more)

Staff iPad Assign and Unassign Procedures

Internal processes for DTS:

When an Assign or Unassign work ticket is received, the following procedures should be followed.

To assign a new staff member to an iPad:

If school indicated in the ticket that an iPad was available on site, deliver a cable for the new teacher. If school requests an iPad be delivered: (read more)

Mac Mini resolution issue when projecting

If you are experiencing an issue where text is nearly unreadable when projected from an LTP Mac Mini, please check the following settings:

Go to System Preferences (often found on the dock) and select Displays.

Display settings refresh rates

Under the Displays menu you may need to change the refresh rate. On Mac (read more)

New LTP iPad Teacher Setup

Have you read through Expectations and Commitments?

Click here for a slide show with screenshots of the following steps.

Complete Initial Set Up

You may have to power the iPad on first. Press the button on the upper top right of the device and hold it until you see the Apple symbol (read more)