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DTS

Reset iPad with Unknown Passcode

Symptoms:

Person assigned to iPad is unavailable and the passcode is unknown.

Resolution:

Open iTunes on a computer. Connect the iPad to the computer while holding the Home and Power buttons on the iPad. Do not release the buttons until the following screen appears on the iPad. Complete the instructions on (read more)

Removing Credit Card Information from an Existing Apple ID

Using iTunes on a Mac or PC (Scroll down for directions for an iOS device) Open the iTunes application. Make sure that you are logged in to iTunes using the correct Apple ID. You can access your account through the Account tab, View My Account. Enter your Apple ID Password and click View Account. Select (read more)

New LTP iPad Teacher Setup

Have you read through Expectations and Commitments?

Click here for a slide show with screenshots of the following steps.

Complete Initial Set Up

You may have to power the iPad on first. Press the button on the upper top right of the device and hold it until you see the Apple symbol (read more)

Backing up Data from iPad Apps

Each of us is responsible for backing up any content we wish to save on our iPads.

While every app is different, there are generally four ways to save content:

Web-based content is saved automatically; Some apps can be configured in the app settings to back up automatically; Other apps require manually (read more)

iOS apps do not complete download

Symptoms:

A user will go to the MDM or to the App Store to download an app. In the App Store, the app may show the “cloud download” icon , indicating it has been purchased but has not been downloaded. When a download is attempted, the user may receive a message that the (read more)