Change Management

Change Management implements the addition, modification, or removal of anything that could have an effect on services for a group. It helps the District Technology Services (DTS) department plan and execute actions in a controlled manner. If something goes wrong, it can also help determine the cause and even undo actions.

Process and Forms

The general workflow for a change ticket can be seen here.

  1. Change Worksheets
    • For new change requests
      • Click the Change Worksheet button
      • A Change Worksheet will be created in your Google Drive
      • Fill out the worksheet with all the details needed to complete the change
      • Move your worksheet to the Google Shared Drive: DTS Change Management > 1. Draft Changes
      • Copy the Google link of the change worksheet
      • Go to Step 2
    • For predefined changes
      • Find the change worksheet in the Google Shared Drive: DTS Change Management > Predefined Changes
      • Copy the Google link of the change worksheet
      • Go to Step 2
  2. Change Request Form
    • Click the Change Request Form button
    • Fill out form and paste Google link of the change worksheet
    • Submit Change Request Form

This process creates a ticket in the ServiceDesk Change Advisors Queue.

Change Advisory Board

The Change Advisory Board (CAB) meets the week before Scheduled Service Disruptions and on an as-needed basis for changes needing to be implemented with high urgency.

CAB Membership:

  • Change Manager – Dan Magyar
  • Data and Analytics – Steve Woods
  • Learning Technology – Lorraine Baxter
  • Ops and Infrastructure – Kris Orrison
    • Security – Jon Walker
  • Tech Support – Casey Sanders

Change Advisors queue in ServiceDesk

  • Ticket Statuses
    • Gathering Data – change is under review by CAB
    • Scheduled – change has been reviewed by CAB, approved, and scheduled
    • Waiting for St. Vrain Department – change has been reviewed by CAB, approved, and is awaiting to be scheduled

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Curator: Dan Magyar