Category: Service Delivery
VIPs in ServiceDesk
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Knowledge Management Process
District Technology Services process for adding new articles or updating existing ones to the Tech Support Knowledge Base. See Knowledge Base Article Creation Flowchart….
Change Types
Emergency – Vetted by leadership, changes need to be made imminently. Reviewed by CAB after the fact. Normal (Out-of-band) – Vetted by CAB, change…
Service Types in DTS
Definitions Change – the addition, modification, or removal of anything that could have an effect on services for a group. Incident – a break…
DTS Help Desk Links
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ServiceDesk Administration
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