Category: Service Delivery

Flowchart The process for adding new articles or updating existing ones to the Tech Support Knowledge Base on an as needed basis. see also…

Emergency – Vetted by leadership, changes need to be made imminently. Reviewed by CAB after the fact. Normal (Out-of-band) – Vetted by CAB, change…

Definitions Change – the addition, modification, or removal of anything that could have an effect on services for a group. Incident – a break…

Access Denied Access to this document is limited to certain users and you are not logged in. Please login here.