Category: Service Delivery

VIPs in ServiceDesk

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Knowledge Management Process

District Technology Services process for adding new articles or updating existing ones to the Tech Support Knowledge Base. See Knowledge Base Article Creation Flowchart….

Change Types

Emergency – Vetted by leadership, changes need to be made imminently. Reviewed by CAB after the fact. Normal (Out-of-band) – Vetted by CAB, change…

Service Types in DTS

Definitions Change – the addition, modification, or removal of anything that could have an effect on services for a group. Incident – a break…

DTS Help Desk Links

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