Inspecting iPad Damage

The following are items that should be inspected when an iPad is relinquished by a student or staff member:

  • Remove the iPad from the case and set it on a table. Press down on each corner to see if the iPad see-saws at all. If so, the iPad is bent and needs replacement.
  • Check for other damage to the enclosure. Cracks in the edges and major dents often lead to other issues down the line with the iPad.
  • Check for water damage. The easiest way to see it is by looking carefully at the edges of the screen for what looks like fog trapped underneath the glass.
  • Check for cracks in the screen. Most cracked screens are obvious, like when something impacted the screen and sent cracks in every direction. Some cracks hide in the dark corners of the device. It may help to hold the screen at an angle to light if you’re unsure.
  • Major scratches in the screen. Little ones that can’t be seen when the iPad is on arent a concern, but if it looks like someone took sandpaper to the screen or you can feel a scratch with your finger, that does not qualify for insurance and needs to be replaced. 
  • Turn the iPad off and plug it into a charger. If the iPad turns itself back on, we know it receives a charge. 
  • Plug in a pair of wired headphones you know works fine and test the audio jack of the iPad for a bad connection or other issues.
  • If the iPad is a Gen8, open up the Notes app and press every letter key on the keyboard to confirm they all work as well as the function keys at the top to make sure they work.
    • Make sure the rest of the case is intact as well. For example, the magnetic flap that keeps the iPad closed when not in use is there.