SMC Reset Instructions for Macs

Resetting the System Management Controller (SMC) can resolve certain issues related to power, battery, fans, startup, and other features for your Mac computer.

Steps to Try Before Resetting the SMC

  1. Shut down your Mac
  2. Press and hold the power button for ten (10) seconds, then release the button
  3. Wait a few seconds, then press the power button to turn on your Mac

Steps to Reset the SMC

  1. Shut down your Mac
  2. On your built-in keyboard, press and hold all of the following keys
    Note: Your Mac may turn on during the process
    • Control on the left side of your keyboard
    • Option (Alt) on the left side of your keyboard
    • Shift on the right side of your keyboard
  3. Keep holding all three keys for seven (7) seconds, then press and hold the power button
    • If your Mac has already powered on, it will turn off as you hold the keys
  4. Keep holding all four keys for another seven (7) seconds, then release them
  5. Wait a few seconds, then press the power button to turn on your Mac

If these steps do not resolve your original issue, please submit a Help Desk Work Request and an onsite technician will continue troubleshooting.

Note: This process is for Mac computers with the T2 processing chip and not the M1 processing chip.