Resetting the System Management Controller (SMC) can resolve certain issues related to power, battery, fans, startup, and other features for your Macintosh Computer.
Steps to Try Before Resetting the SMC
- Shut down your Macintosh computer
- Press and hold the power button for ten (10) seconds, then release the button
- Wait a few seconds, then press the power button to turn on your Macintosh computer
Steps to Reset the SMC
- Shut down your Macintosh computer
- On your built-in keyboard, press and hold all of the following keys
Note: Your Macintosh computer may turn on during the process- Control
on the left side of your keyboard
- Option (Alt)
on the left side of your keyboard
- Shift
on the right side of your keyboard
- Control
- Keep holding all three keys for seven (7) seconds, then press and hold the power button
- If your Macintosh has already powered on, it will turn off as you hold the keys
- Keep holding all four keys for another seven (7) seconds, then release them
- Wait a few seconds, then press the power button to turn on your Macintosh computer
If these steps do not resolve your original issue, please submit a Help Desk ticket and an onsite technician will continue troubleshooting.
Note: This process is for Macintosh computers with the T2 processing chip and not the M1 processing chip.