Change Types

  • Emergency – Vetted by leadership, changes need to be made imminently. Reviewed by CAB after the fact.
  • Normal (Out-of-band) – Vetted by CAB, change needs to be made before a scheduled maintenance window
  • Normal – Vetted by CAB, will be scheduled during a maintenance window.
  • Predefined (Out-of-band) – Vetted by Change Manager, change is replicated from a previously approved “Normal” change, will need to be made before a scheduled maintenance window.
  • Predefined – Vetted by Change Manager, change is replicated from a previously approved “Normal” change, will be scheduled during a maintenance window.

TypeUrgencyVetted byTicket PriorityNotes
EmergencyVery HighManagementP3Change is reviewed at the next CAB meeting
Normal (Out-of-Band)HighChange Advisory Board P2
NormalLowChange Advisory BoardP4
Predefined (Out-of-Band)HighChange ManagerP2
PredefinedLowChange ManagerP4