Author or Editor: Eric Pierce

Device Support Team Expectations

Classified Employee Handbook

 

  • Punctuality:

    • At the start of the day either show up at DTS office or report via Teams that you will be starting at site by the start of your shift.  Reported work hours.

    • Ending on site is OK.  Please use good judgement on this.

 

  • Meetings:

    • Regular Thursday tech meetings are required.  Missing the meeting requires prior approval from your manager.

    • Department meetings (including huddles) are required.  Missing these meetings requires prior approval from your manager.

 

  • Calling In:

    • From the classified employee handbook:

      • Faithfulness and promptness in attendance at work. Employees who are going to be absent or late must contact their supervisor/manager or delegate as soon as possible prior to the start of their shift. Leaving messages with other employees is not acceptable. Failure to call in when absent for three consecutive days will be considered job abandonment.

      • Staff shall notify the designated supervisor of the absence in accordance with approved school/unit guidelines. Exceptions due to extenuating circumstances or emergencies will be considered. Approval will not be unreasonably withheld.

    • To call in please make sure you contact your manager via Webex or Phone call prior to your shift start.  Also, as soon as possible email your manager and cc the department secretary. If you have extenuating circumstances please contact your manager as soon as possible.

 

  • Time off Requests:

    • It is preferred that any time off request that is less than one business day from your scheduled start time should be treated as a call in, in regard to communication with your manager.

    • Any time off requests that are more than a day in advance only need to be submitted via Timeclock+ (link on network only).  It is preferred (not policy) that requests are generally made with as much notice as possible, generally one day in advance for each day taken off (e.g. three day off request made at least three days in advance.

      • Blackout times: Graduation, first week of school, first week of state testing (both CMAS and ACCESS).

      • Some time periods of heavy workload will have requests more closely monitored by the manager.  It will be the responsibility of the manager to notify all staff of any of these times well in advance.

      • Time off requests during school breaks are requested to be made in advance where possible.  There are usually large projects scheduled for breaks and advance notice is preferred.

    • It is the responsibility of the employee taking time off to notify their backup tech and team lead of their absence and to go over any planned services.

 

  • Communication:

    • Webex teams is the adopted communication method for our group.

      • During work hours you are expected to respond to Teams ASAP (please no messaging while driving).

      • There is no expectation to respond to Teams outside of working hours.

      • It is requested that you check into teams as you leave for work in case there are major issues to be aware or requests to be redirected.  This can be from a district device or personal device with Teams on it.

    • Email:

      • No expectation to address email outside of operational hours.

      • During work hours you are expected to respond to email as soon as is reasonable.

      • Email should be checked throughout the day every working day.

    • Your district phone:

      • You are expected to keep the device in working order and keep it charged.

      • You are expected to have it on your person at all times during working hours.

      • You are expected to have Teams loaded on it and signed in during working hours.

  • Vehicles:

    • Your district vehicle should be kept clean.

    • Fill out a vehicle driver log each day the car is used.  All logs should be submitted to the folder in the shop daily.  If a day is missed, submit the log the next day.

    • Do not keep valuable personal items in your district vehicle.

    • Do not keep computers or other valuable district equipment in the vehicles overnight or longer.

    • Avoid bringing the vehicle back to DTS with a low tank.

    • Report any vehicle issues to your manager immediately.

    • Vehicles should be driven often enough to keep battery charged and be aware of any problems with the vehicle.

    • A snow brush and scraper should be kept in the vehicle.

    • Personal Vehicle Usage:

      • Currently, the department has enough district supplied vehicles to accommodate all field techs.  That being the case, no milage will be paid for use of your own vehicle. This includes starting on site and going to conferences or trainings.

      • If you choose to use your own vehicle during work hours, you assume all responsibility for damage to the vehicle, maintenance of the vehicle, and fuel for the vehicle.

      • You also assume all responsibility for any passengers you have in your vehicle.

      • At no time shall temporary workers be transported in a personal vehicle.

    • No unauthorized passengers in district vehicles.

    • Do not transport students in any district vehicle ever or in your personal vehicle during your shift.

 

  • Work Orders:

    • Follow general guidelines in our group curated work order etiquette document.

    • It is expected that you review your queue throughout the day.

    • If you are working on a service make sure it is in your queue.  For example, if you are covering for another tech during an absence and need to work on a ticket for them, transfer the ticket into your queue.

 

  • Software:

    • All software licensing, downloads, and registration should use group email account device-support-group@svvsd.org  and not under personal email addresses.

 

 

Last updated by pierce_eric on 2019-02-06 12:55:20

Comments are closed.