When a student is having trouble logging in to Infinite Campus (IC), the cause may be that they have had more than five unsuccessful login attempts or what we call Fail Counts.
Check to see if the student account is set up correctly:
- Username is correct
- No ‘Expires Date’
- Homepage is Campus Portal or Campus Student Portal
- Authentication Type is LDAP: XXX.XXX.XXX.XXX (converted)
If it is correct, try resetting or clearing out the Failed Attempts. This can be seen on the students User Access Log.
To reset the Fail Count you will need to be in Campus Tools > Index > Custom Reports > Tools > Reset Fail Count. When you click on this Custom Report you will be asked to log in. Use the same credentials as you do for logging in to IC. This will open a new tab.
You will need to enter in the student’s PersonID.
To get the student’s PersonID go to the Summary Page on Student Information > General > Summary. Double Click on the PersonID which will highlight it either right-click and select Copy or Ctrl/Cmd + C. Then paste it in the PersonID field on the Custom Report Tab.
Click on View Report (to the right).
You will be Notified that the Report has run.
If the student still cannot log in to Infinite Campus, please call the Help Desk at x57730, option 8.