Author or Editor: Eric Pierce

Troubleshooting District Printers via Self Service on Macintosh Computers

Self Service icon


The new Self Service application (installed on all Macintosh systems in the district) now allows users to troubleshoot district-installed printers on their Macintosh computers while on the district network.

You can find Self Service in your Applications folder, or simply click on Spotlight, type “Self Service” and double-click the application to open it.

 

screenshot of spotlight search of self service

 

 

 

 

 

 

 

 

 

Once Self Service is open, simply select the printer category and then click “Install” on the Printer Install icon:

Printer category icon in self serviceInstall button for printer icon in self service

The process will take about 1-2 minutes to complete.  If the issue persists, please contact the help desk.

Please note that this tool will only be available while a Macintosh computer is on the district network (not guest).

 

Last updated by black_erik on 2018-07-05 02:27:22

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