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iPad Recovery Process

What does the school do if the student has already left the district and did not return the iPad?

School staff can follow the steps below to help recover the iPad.

  1. Contact the parents and let them know that the device belongs to the district. Collect the parent name(s), phone number where they can be contacted at, collect secondary phone number if possible, mailing address that we can send a box back with pre-paid shipping, asset tag of missing iPad.
  2. An administrator or a Missing iPad Designee will need to submit a missing iPad ticket. Provide the requested information in the ticket with a note verifying that someone from the school has spoken with the parent.
  3. DTS will process the ticket as a missing iPad and the device will be locked down.
  4. DTS will communicate with the Parent to verify address and explain shipping instructions.
    • Note: If the student is a in-district transfer please note this in the work order. If an iPad is within reasonable driving distance, DTS may coordinate with parents to pickup the missing iPad at a mutual location instead of shipping a box.
  5. Once DTS is in contact with the parent, a box will be sent to parent. Inside the box will be shipping instructions and a pre-paid shipping label for return.
  6. Once DTS receives the iPad back, the work order will be updated and closed out. The iPad will be returned to DTS stock. If the school needs another iPad for stock, they may submit an Inventory Request and DTS will bring out a new iPad at that time.

Note: Schools may only enter fees for missing iPads for students who with drawl from school and do not return their iPads


It is important that schools do routine checks of the iPads in their school. Here are a few recommendations that schools can do to help minimize the risk of students leaving the district without turning in their iPad.

Infinite Campus – Data Dashboard. This custom report is made available to counselors and administrators and helps identify students who are struggling in school.

    • The school will be able to determine major absences that teachers may not be reporting to administration. This has helped administration identify students who have not formally withdrawn.


    • DTS will also periodically run a report on students who have withdrawn but still show an iPad assigned to them. DTS will periodically notify schools of these students to help in the iPad recovery process.


MDM Console – Smart Group. Staff in the building that have gone through MDM training have access to the MDM Console. Inside the MDM console, staff can create a Smart Group for iPads that have not checked in the last 2 weeks.

    • iPads that show up on this report may be lost and the student is afraid to report it missing. Please follow the Loss and Theft process to help the student locate their iPad. Click here for directions to help the student locate their iPad using Find my iPad.
        • Still cannot find the student’s iPad? Only administrators can submit a missing iPad work order. Administrators click here to submit a work order.


    • iPad is out of date and/or has issues. Check with the student to make sure they have the device, if school cannot get the device to check-in, they will need to submit a work order for a tech to come take a look.


Check-in Process – Check out this End-of-Year process that can also be used for students who withdraw from the district in the middle of the school year.

    • Student’s are required to turn in their devices at the end of the school year. Following this check-in process will help determine if fees should be assigned to students and ensure devices are in good working condition before the start of the next school year.


Last updated by magyar_dan on 2017-06-27 07:16:43

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