Computer Accidental Damage Procedure

This article contains District Technology Services (DTS) internal procedures for accidental damage to equipment.

LTP Staff Device

Parts or computer replacement cost is the responsibility of DTS.

Procedure for repair or replacement:

  • Work order is submitted by the school or department and assigned to the field tech.
  • Field tech issues replacement equipment to the staff member per established replacement process.
  • Have the equipment assigned properly in DIIS/AD/Jamf
  • Site tech uses the Accidental Damage (to Repair) template in Service Desk to complete the needed information for the Shop tech, then reassigns the ticket to the Shop Queue.
  • Shop tech assesses the damage and provides a repair estimate
    • Recommendation of repair versus replacement follows the computer repair policy
    • Unusable equipment older than five years will be retired
  • Shop tech asks the customer for more detail about the damage if any of the following were not provided in the work order:
    • How was the computer damaged?
    • When did the damage occur?
  • Shop tech enters the work order number in the Assigned Equipment tab in Infinite Campus
    • Note: If this is the second or greater incident of accidental damage or loss, escalate to a manager before sending the equipment back, but do not delay the repair
  • If repair or replacement estimate is less than $200, shop tech repairs equipment from shop budget
  • If repair or replacement estimate is greater than $200, shop tech submits claim form to Risk Management on the customer’s behalf with the information collected above

LTP Lab/Cart Device

Parts or computer replacement cost is the responsibility of the school that was issued the device.

Procedure for repair or replacement:

  • A work order is submitted by the school or department
  • Shop tech assesses the damage and provides a repair estimate.
  • Options for a repair or replacement estimate
    • If donor parts are available from retired computers, these may be used for repair
    • In the case of an older lab, a like device may be provided at the discretion of the shop tech
    • The school or department may submit a Risk Management claim if the estimate is greater than $200
    • The school or department must pay for the repair or replacement from their own budget
    • The school or department may not decline the repair

Non-LTP Device

Parts replacement cost is the responsibility of the school or department that uses the device.

Procedure for repair or replacement:

  • A work order is submitted by the school or department
  • Shop tech assesses the damage and provides a repair estimate.
    • Recommendation for repair versus replacement follows the computer repair policy
    • Unusable equipment older than five years will be retired
  • Options for a repair or replacement estimate greater than $200
    • If donor parts are available from retired computers, these may be used for repair
    • The school or department may submit a Risk Management claim
    • The school or department may pay for the repair or replacement from their own budget
    • The school or department may decline the repair
  • Options for a repair or replacement estimate less than $200
    • If donor parts are available from retired computers, these may be used for repair
    • The school or department may pay for the repair or replacement from their own budget
    • The school or department may decline the repair