Author or Editor: Edward Lewis - Edit

Removing VPN applications installed on district iPad

This policy will lock down any iPad which has reported that a VPN application is currently installed. VPN applications are used to bypass our network security and filter. They also cause issues when trying to connect to content and material that is only available from the district network.

Update – with the release of iOS 10, the process for handling VPN violations has been adjusted. It is imperative that devices running iOS 9 or earlier be updated to the latest iOS version as possible.

When the MDM detects a VPN application is installed on a district owned iPad, it will install a configuration profile that will hide every app except Settings. Settings will still be fully accessible.

Devices affected by this profile may look similar to the image below.

Home screen with VPN restriciton

Offending applications can be removed from Settings at this time.

  • Some common VPN applications – they are often small and will be near the bottom of the list
    • Betternet
    • HotSpotVPN
    • VPN Master
    • Hexatech
    • etc…

For iOS 12:

*Due to a change in iOS 12 behavior, the steps to removing this restriction has been updated.

  1. Go to Settings
  2. Select General
  3. Select iPad Storage
  4. Log into Jamf Control and with the device in hand
    1. Use the new Temporary ActionRemove VPN Restrictions
    2. Find the device and click on “Remove VPN Restrictions”
      Due to the nature of this command, it may be necessary to use it more than once depending on when the command is sent.
  5. Find the VPN app in the list of installed apps, select it and choose Delete App. *The list of applications may take a few moments to load and is sorted by size. VPN applications are small and likely near the bottom of the list.
  6. Run the Update Inventory command, in Jamfcontrol, against the device, and wait for it to complete. If all VPN applications are removed this will remove the VPN restrictions in place on the device.

For iOS 11:

  1. Go to Settings
  2. Select General
  3. Select iPad Storage
  4. Find the VPN app in the list of installed apps, select it and choose Delete App. *The list of applications may take a few moments to load and is sorted by size. VPN applications are small and likely near the bottom of the list.
  5. Run the Update Inventory command, in Jamfcontrol, against the device, and wait for it to complete. If all VPN applications are removed this will remove the VPN restrictions in place on the device.

For iOS 10:

  1. Go to Settings
  2. Select General
  3. Select Storage & iCloud Storage
  4. Choose Manage Storage under the Storage section
  5. Find the VPN app in the list of installed apps, select it and choose Delete App.
  6. Run the Update Inventory command, in Jamfcontrol, against the device, and wait for it to complete. If all VPN applications are removed this will remove the VPN restrictions in place on the device.

If the VPN has been removed or there is no VPN on the device, run an Update Inventory, and the VPN restrictions are still in place, you can use the new option under Temporary Actions to attempt to clear the VPN restrictions off the device. If there is still a VPN app installed, the restrictions will return. 

Last updated by mccartney_jennifer on 2019-01-02 02:55:49

Comments are closed.