Troubleshooting ReadyGEN Assessments

Sometimes students will be taking an assessment in ReadyGEN and lose the last response they were working on.  This may be caused by one of several factors.

1. Pearson Time-Out

Pearson ReadyGEN automatically times out after TWO (2) HOURS of inactivity. Clicking on a mouse button, track pad, or any button on the screen will restart the two-hour session, but typing in a text box will not. If a student starts a response, types for awhile, then closes the top and leaves for lunch or an elective, it is possible that they will be kicked out of the session if enough time has elapsed.

Best Practice: Log out of ReadyGEN and quit the browser (on laptop computers and iPads) or log out of the device (on Chromebook laptop computers) if taking a break.

2. Single Sign-On Token Expires

Single sign-on sessions will also eventually time out. It is imperative that students start a new single sign-on session each time they begin to work in ReadyGEN. For more information on single sign-on sessions, click here.

Best Practice: Before starting to work in ReadyGEN, quit the Web browser (on laptop computers and iPads) or log completely out of the device (on Chromebook laptop computers). 

3. Navigating Away from the Assessment Before Saving a Response

As a student completes a response, there are only three buttons they can click on to save the response: Back, Next, or Review Progress. Any other action, such as, closing the tab, clicking the Go Back button, clicking the browser forward or back buttons, will cause the response to be lost.

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Best Practice: When working on a constructed response, have student click on Review Progress regularly to save the work they have done.

4. Hitting the Backspace Button When the Cursor is not In a Text Box

In the Google Chrome or Mozilla Firefox Web browser, students may be typing along and then accidentally click outside of the text box. They may then hit the backspace or delete button to correct a typo and suddenly the assessment page closes and the student is back at the Realize homepage. In the Web browsers, the backspace key is actually a shortcut for the browser Back button. If the cursor is not in a text box when the backspace key is hit, the browser will go back to the previous page.

Best Practice: Use Apple Safari on a Macintosh computer, or teach the students to keep their eyes on the response as they type to make certain the cursor remains in the text box and their typing is recorded.

5. Speaking of Shortcuts…

Students  tend to rest their hands all over the keyboard and trackpad on laptop computers. It is relatively easy for them to rest on the Control or Option keys and then click on a key that activates a keyboard shortcut. These shortcuts can close the tab, close the Web browser window, navigate to the last page in the browsing history, quit the Web browser, etc.

In addition, on Chromebook laptop computers the arrow and refresh keys in the top left corner of the keyboard are Web browser navigation buttons. If students hit one of these keys, the Web browser will navigate away from the current page, kicking the students out of the assessment.

Best Practice: Teach the students proper posture and hand positioning when keyboarding, and stress the importance of not resting hands on trackpads or keyboards.