What to Do if your iPad is Lost or Stolen

Do you think the iPad was lost at school? Follow these steps first!

From Apple Support:  http://support.apple.com/kb/HT5668

Important:  If your iPad is lost and you locate it BUT it is not in your home, car, school, and so forth, DO NOT try to retrieve it yourself.  Instead, contact the school SRO to assist in retrieving it from any unknown location.

First, inform your school administrator and your School Resource Officer that your district-issued iPad is missing. Then walk through the steps below.

  1. Try to locate your device.

Screen Shot 2016-02-26 at 10.15.15 AM Attempt to locate your device using Find My on a laptop or desktop at icloud.com/find.  From either the website or the app, enter your Apple ID and password.
 Screen Shot 2016-02-26 at 10.16.03 AM Once you log in, a map will appear with an indicator to show where your iPad is located.  In this example, the iPad is in the Clover Basin ESC building.
 Screen Shot 2016-02-26 at 10.16.52 AM If you have more than one Apple device on your Apple ID login, click All Devices at the top of your screen and then select the device you want to locate.


In the list, the dot next to the device indicates its status:

A green dot  Screen Shot 2016-02-26 at 10.34.43 AMmeans it’s online.

A gray dot  Screen Shot 2016-02-26 at 10.34.52 AM means it’s offline.

To update a location, click the green dot on the map, then click the Refresh button  Screen Shot 2016-02-26 at 10.24.53 AM

Screen Shot 2016-02-26 at 10.17.25 AM If Find My can’t locate a device, the last known location is displayed for up to 24 hours. Select “Notify me when found” to get an email when it comes online.   


Other options: Play Sound, Lost Mode, and Erase iPad  (see screenshot on right)

2. Secure your personal information until the iPad is recovered.
Put the device in Lost Mode to set a 4-digit passcode and lock the device.  If you already have a 4-digit passcode set on your iPad, that will be used to lock it.   In Lost Mode you can display a custom message with your phone number on the screen of your lost device.   While the device is in Lost Mode, you can also keep track of changes to your device’s location.

Note on the Erase iPad option:   DO NOT use the Erase iPad option! If you erase your iPad, you will no longer be able to locate it using Find My.

3. Ask your school to submit a work order to DTS. 
A lost/missing work order will need to be submitted for DTS to lock the device down. An authorized SVVSD staff member can submit a lost/missing work order through JamfControl here.