Author or Editor: Shannon Stimack - Edit

Troubleshooting Single Sign On for Digital Tools

Best Practices:
  • Always log out of the application when finished – don’t just close the browser window.
  • Start a new Single Sign On session (steps below) each time you begin to use the program, for example at the beginning of class or when starting homework.
  • Use the program links found on Ceran – Don’t try to save a link to your iPad home screen or use a bookmark or favorite.
  • Don’t leave the application idle for longer than a few minutes – If you’re heading to lunch or an elective class or taking a break from homework, save your work, log out of the application, and begin a new SSO session when you return (steps below).

 


Starting a New Single Sign On Session

iPads:
  1. In Safari, quit out of any applications you’re logged into and close all tabs.
  2. Quit (don’t just close) Safari by double-tapping the home button and swiping up on Safari.
  3. Tap on Safari to re-launch the app.
  4. Go to the Ceran page and click on the link to the application.
Chromebooks:
  1. If logged into the Chromebook, quit out of any applications you’re logged into and close all tabs.
  2. Close the Chrome browser.
  3. Log out of the Chromebook and/or restart. (This is important – It’s the only way to quit out of Chrome on a Chromebook!)
  4. Log back into the Chromebook, go to the Ceran page, and click on the link to the application.
How will you know if you’ve successfully started a new SSO session?

After you click on the link from Ceran you will see a login page and have to re-enter your district username and password. (If you’re immediately logged into an application without ever seeing a login page or entering your username and password, then you’re using an old Single Sign On session.)


Additional Troubleshooting

If you’re unsuccessful starting a new SSO session using the steps above, here are some other things to try:

iPads:
  1. Remove any saved passwords
    • Go to Settings > Safari and tap on Passwords
    • Tap the Edit link in the upper right corner
    • Tap to select each password saved and then tap Delete passwords
  2. Reset Safari
    • Close all tabs in Safari
    • Quit out of all applications by double-tapping the home button and swiping up on all applications
    • Go to Settings > Safari and tap on Clear History and Website Data
    • Tap Clear again to confirm
    • Restart the iPad by holding down the power button until the slider control appears and then slide to power off. Wait a minute and power back on. clearSafari
Chromebooks:
  1. Clear Cookies and Passwords
    • Open Chrome
    • Click on the menu icon in the upper right corner and choose Settings
    • Scroll to the bottom and click on Show advanced settings…
    • Under “Privacy” click on Clear browsing data…
    • Choose to clear data from the beginning of time
    • Check the boxes next to Cookies and other site data, Passwords, and Autofill form data
    • Click on Clear browsing data chrome_clearCache
  2. Reset Chrome
    • Open Chrome
    • Click on the menu icon in the upper right corner and choose Settings
    • Scroll to the bottom and click on Show advanced settings…
    • Scroll to the bottom and click Reset settings
    • Click on Reset to confirm ResetSettings

Last updated by stimack_shannon on 2018-07-02 07:58:31

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