Troubleshooting Single Sign-On for Digital Tools

Best Practices

  • Always log out of the application when finished
    • Do not just close the browser window
  • Start a new Single Sign-On (SSO) session (see steps below) each time you begin to use the program
    • Example: At the beginning of class or when starting homework
  • Use the program links found on the Ceran site
    • Do not try to save a link to your iPad home screen or use a bookmark or favorite
  • Do not leave the application idle for longer than a few minutes
    • If you are heading to lunch or an elective class or taking a break from homework, save your work, log out of the application, and begin a new SSO session when you return

Steps for Starting a New Single Sign-On Session

iPad:

  1. In Apple Safari, quit out of any applications you are logged into and close all tabs
  2. Quit (do NOT just close) Safari by double-tapping the home button and swiping up on Safari
  3. Tap on Safari to re-launch the app
  4. Go to the Ceran page and click on the link to the application
  5. After being redirected to the St. Vrain Valley School District login site, enter district username and password

Chromebook Laptop Computer:

  1. If logged into a Chromebook laptop computer, quit out of any applications you are logged into and close all tabs
  2. Close the Google Chrome Web browser
  3. Log out of the Chromebook and/or restart
    • Important: This the only way to quit out of Google Chrome on a Chromebook
  4. Log back into the Chromebook, go to the Ceran site, and click on the link to the application
  5. After being redirected to the St. Vrain Valley School District login site, enter district username and password

How will you know if you have successfully started a new Single Sign-On session?

After you click on the link from Ceran, you will be redirected to the St. Vrain Valley School District (SVVSD) login site and have to re-enter your district username and password. If you are immediately logged into an application without ever seeing the SVVSD login site or entering your username and password, then you are using an old Single Sign-On session.


Additional Troubleshooting

If you are unsuccessful starting a new SSO session using the steps above, here are some other things to try.

iPad:

  1. Disable AutoFill Passwords
    • Select Settings
    • On lefthand side, scroll down and select Passwords
    • On righthand side, select AutoFill Passwords
    • Disable AutoFill Passwords
  2. Reset Safari
    • Close all tabs in Apple Safari
    • Double click Home button, swipe up and close all opened apps
    • Select Settings
    • On lefthand side, scroll down and select Safari
    • On righthand side of Safari Settings, scroll down to very bottom and select Advanced
    • In Advanced menu select Website Data
    • In Website Date menu select Remove All Website Data
    • Confirm Remove in pop-up window
    • Shutdown the iPad by holding down the power button until the slider control appears and then slide to power off
    • Wait a minute and power back on by holding down the power button

Chromebook Laptop Computer:

  1. Clear Cookies and Passwords
    • Open Google Chrome
    • Click on the menu icon in the upper right corner and choose Settings
    • Scroll to the bottom and click on Show advanced settings…
    • Under Privacy click on Clear browsing data…
    • Choose to clear data from the beginning of time
    • Check the boxes next to Cookies and other site data, Passwords, and Autofill form data
    • Click on Clear browsing data chrome_clearCache
  2. Reset Google Chrome
    • Open Google Chrome
    • Click on the menu icon in the upper right corner and choose Settings
    • Scroll to the bottom and click on Show advanced settings…
    • Scroll to the bottom and click Reset settings
    • Click on Reset to confirm ResetSettings