iPad Troubleshooting Guide – Network

Network and Wireless Issues on an iPad

iPads are wireless devices and without a working connection to the Internet, they cannot be used to their full potential. The lack of a good Internet connection can impair the functionality of installed applications.

Symptoms

  • A specific website is not loading

Troubleshooting Steps

  • Determine if the issue is specific to the device or widespread
    • Try reaching another site, such as www.cnn.com
    • Try reaching the original site, such as www.cnn.com, from another device, such as a computer
    • Check for Parent or Elevated restrictions on the iPad
      • It is possible for additional restrictions set by the parent to prevent access to curriculum unintentionally
  • Additional Common iPad Troubleshooting