Have the user go to the Apple ID Site and select Forgot Apple ID or password? If they cannot remember the answers to their security questions, have them use the email authentication option to reset.
If you use email authentication and an Apple ID does not exist with that email address, the site will NOT return an error
If an email does not appear in the user’s inbox or Spam folder, check to see that the email address was entered correctly
If the user created an account using the Under 13 Apple ID program, the email request to reset will go to the guardian email
The user has forgotten the email address used for their Apple ID.
Have the user go to the Apple ID Site and select Forgot Apple ID or password? Then select If you forgot your Apple ID, you can look it up. Enter as much information as possible, including all possible email addresses.
Additionally, if the user has the Apple ID set up on a current iOS device, go to Settings > Account Settings to view the email address used.
The user has forgotten Apple ID security questions.
Have the user go to the Apple ID Site, sign in and reset the security questions.
The Apple ID was created incorrectly and the account is requesting that a credit card be entered.