Computer Repair Procedure

This document is intended as a guide for repairs and may not fit every situation. Parts or repair costs will be evaluated against the cost of an equivalent replacement computer, with the computer value depreciating at 20% per year over its 5-year viable life.

District Technology Services (DTS) will not charge labor, so all costs below refer to parts cost only.

EXAMPLE 1: A 4-year-old MacBook Air has a bad hard drive, which costs $75. The cost of a new MacBook Air is $1,000. At 20% depreciation per year, the MacBook Air is valued at $200 and would be repaired because the cost of the part ($75) is less than the value of the computer ($200).

Note: See information below to determine which department will be responsible the parts cost.

EXAMPLE 2: A 4-year-old MacBook Air has a bad logic board, which costs $410. The cost of a new MacBook Air is $1,000. At 20% depreciation per year, the MacBook Air would NOT be repaired since the cost of the part ($410) is greater than the current value of the of the computer ($200).

Note: See information below to determine which department will be responsible the parts cost.

In the scenarios below, Learning Technology Plan (LTP) equipment is identified by a BLUE asset tag and includes all LTP funded lab computers, teacher Mac Minis, and LTP funded carts.

Hardware Service Provided for Mobile Devices:

Optional-Damage-Insurance-Program.pdf 

LTP equipment:

  • DTS will repair or replace equipment based on the formula above. DTS will pay for these.
  • In situations of accidental or intentional damage, schools will be responsible for the cost of repair or replacement of LTP equipment based on the formula above.

Non-LTP equipment in schools where STUDENT iPads have been distributed, and equipment for administrators and non-instructional staff in schools or administrator sites:

  • DTS will repair equipment, but the school or department sending in the equipment will be responsible for out of warranty parts costs.
  • When the cost of the part exceeds the value of the equipment in the formula above, DTS recommends that the equipment be replaced or recycled.
  • If a school or department elects not to replace this equipment, and this is the only machine for that staff member, the computer will be replaced with a Chromebox. We will not leave a staff member without a computer.

Non-LTP equipment in schools where STUDENT iPads have NOT been distributed:

  • DTS will repair equipment based on the formula above. DTS will pay for repairs.
  • When the cost of the part exceeds the value of the equipment in the formula above:
    • DTS may replace the equipment with used equipment. This equipment will be as close to equivalent as possible.
    • If no replacement equipment is available, DTS will inform the school that the computer cannot be replaced with a used equivalent.
    • At minimum, if this is the only machine for that staff member, the computer will be replaced with a Chromebox. We will not leave a staff member without a computer.
    • The school or department may elect to repair or replace the equipment from their budget.