Student Account Guardian Responsibilities

  The primary intended audience for this article is the district’s
Student Account Guardians (SAGs). Click here for a list of SAGs.


Your principal has identified you to District Technology Services as a Student Account Guardian (SAG) for your school. The primary responsibilities of a Student Account Guardian are to:

1. Verify the identity of a student requesting that their password be reset

2. Reset the student’s password and let them know the new one.

3. Remind the student that they have access to reset their own password at Password Manager

Verify Student Identity

The best way to verify a student identity is by checking the name and picture on he student’s school ID card or drivers license. If you have access to students in Infinite Campus, you could also use the photos there to verify their identity.

Resetting Student Passwords

  1. Access Student Password Reset from ClassLink.
  2. Search for the student by their username.
    1. Student username format: lastna.firstnDD
  3. Enter the student’s new password
    1. Minimum password length: 12 characters
    2. Previous passwords may not be reused
    3. Two of the following must be followed if the password is less than 16 characters:
      1. Passwords may not contain a significant portion of the person’s name
      2. Passwords may not contain a significant portion of the person’s last password
      3. Passwords may not contain any character 3 times or more consecutively
      4. Passwords must not contain a restricted pattern (see Password Manager for list)
  4. Instruct the student to immediately go to and log in with their new password. This step is essential to make sure the new password syncs with Google and prevents future problems.

Note: passwords cannot be changed in Infinite Campus