Users with the rights to create IC portal accounts also have the rights to reset the passwords on those accounts. Also, the ability to reset students accounts is an option.
Go to Search > Users > Find User. Click on the Username below the persons lastname, firstname. This will open the Account information. Click on Reset Password.
Type in a password that takes it to 100%. Something simple like password15 works or a school name and number. Click on Reset Password.
For a student’s account click on Link with LDAP. For a parent/guardian account click on Force Password Change.