Meet Mataa Over

Technical Support Analyst & Teacher Years with DTS: 2

What does your average day look like? This semester (Spring of 2018) has been a bit different for me since I’m teaching a class. So on A days, I start at Skyline and teach the PTECH students about computer hardware. On B days, I like to […]

April Help Desk Activity

Work Orders Triaged: 367 – The Help Desk triages incoming computer work requests.

Phone Calls: 686

Email to Help Desk: 409 – We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored […]

March Help Desk Activity

Work Orders Triaged: 336 – The Help Desk triages incoming computer work requests.

Phone Calls: 698

Email to Help Desk: 381 – We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored during absences.

St. Vrain Valley Schools Targeted by Phishers

Description:

St. Vrain Valley Schools are currently the target of a spear phishing scheme. The phishers are creating non-district email accounts, but giving them display names of school administrators. They are then emailing specific people at the school, asking them to make purchases they will repay at a later date.

How to Respond

If you […]

Critical Updates

You may notice in the coming days new software updates that will require you to restart your computer. We are taking advantage of the period between ACCESS and CMAS testing in order to make sure your systems are safe and secure.

There have been some recent vulnerabilities found in a majority of systems worldwide that […]

Dear Help Desk,

Last week I sent an email to my student’s parents with updated information on an exciting opportunity the kids will have next month. One parent responded asking that when emailing the entire group that I use the blind-copy function. What did she mean by this and is this a good idea? – Curious in Lyons

[…]

Personal Email Reminder

Never use your personal email account (Gmail, Yahoo, AOL, etc.) when communicating with students, parents, or staff as an employee of St. Vrain Valley Schools.

We can’t guarantee that your personal email has the same security measures in place as the district’s systems. You do not have the right to personally store or retain student, […]

Update on Schoology

A reminder to students and teachers. If you are using Google Assignments and Drive within the Schoology App, and you haven’t updated your iPad or the App, you will get errors when connecting.

Please update your iPad and Schoology app for optimal functionality.

Meet Karen Adams

Department Inventory Specialist Years with DTS: 13

What does your average day look like? There is no life before coffee, so that is the first thing I do here at work. MUST HAVE COFFEE.

I then have a list of things I check all through the day: emails, work tickets, daily deliveries, anything that needs […]

February Help Desk Activity

Work Orders Triaged: 345 – The Help Desk triages incoming computer work requests.

Phone Calls: 764

Email to Help Desk: 459 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 8 – Email sent to our named personal accounts. We request that all email be […]