Meet Shannon Stimack

Shannon Stimack Digital Curriculum Support Specialist Months with DTS: 3

What does your average day look like? My day starts with checking the nightly uploads of the rostering data for our various Digital Curriculum products. I make sure uploads are successful and fix any errors that occur. Communication with staff, students, and vendors are a […]

Watch Out For Fake Apps!

The holidays are here and the scammers are out in full force. Their latest trick is fake apps. Starbucks started the first “retail app”, and many stores have followed.

But scammers are now creating fake apps, trick you into downloading them to your smartphone or tablet, and ask you to load your credit card information […]

Building Technology Contacts

Looking for the technology contact at your school? […]

Meet Scott Stewart

Scott Stewart Computer Support Analyst Years with DTS: 23

What does your average day look like? I typically come into the office and check my email to see what has come in overnight and the same with our ticketing system. Once I have checked these items, I look at my calendar to see what meetings […]

October Help Desk Activity

Work Orders Triaged: 477 – The Help Desk triages incoming Computer work requests.

Phone Calls: 972

Voicemail Messages: 9

Email to Help Desk: 592 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

Citrix Testers Needed

Periodically DTS installs updates to our Citrix environment. We do our own testing but would like a larger group to see how these updates work before pushing them to the entire district.

If you are willing to assist, please email me to volunteer.

Testers will be added to a group and when they log onto […]

September Help Desk Activity

Work Orders Triaged: 581 – The Help Desk triages incoming Computer work requests.

Phone Calls: 1326

Voicemail Messages: 26

Email to Help Desk: 865 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

iOS 10 update and LTP devices

After several weeks of testing, DTS has not seen any major issues with the iOS 10 update. iOS 10 is ready for installation on all LTP iPads. Remember, you can always check to see the current supported version of iOS on our iPad mini support topic page. […]

Restart Your Computer Often

DTS recommends restarting your computer every time you bring it into your school. Why, you ask? […]

Kinder Account

The kinder account will be disabled at the end of the day on October 31. This account was intended to allow lab staff and teachers a quick way to mass-login kindergarten students until they could learn to log in independently. The kinder account will be re-enabled for this purpose at the beginning of next school […]