Password Changes Coming this Fall

This fall secondary students will start changing their passwords every 365 days. Elementary students are not affected by these changes. Students who have not changed their passwords by November 1st will be required to do so before accessing svvsd wireless, school computers, district email, etc. If students forget their passwords and security questions, the Student […]

Automatic Updates

Keeping computers up-to-date is an important part of protecting students, staff and their data. Starting September 13th district computers will be automatically updated every Wednesday. More information coming soon.

July Help Desk Activity

Work Orders Triaged: 86 – The Help Desk triages incoming computer work requests.

Phone Calls: 443

Voicemail Messages: 7

Email to Help Desk: 343 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 3 – Email sent to our named […]

Digital Curriculum Updates

Several new digital curriculum programs will be added this year. We are currently working on getting all students rostered into the appropriate programs before the first day of school. To best serve you, please submit a work ticket here if you need assistance.

Schoology Schoology courses will not be uploaded until the day before school. […]

Department Changes

Congratulations to the following people taking on new roles here at DTS:

Erik Black – IT Project Manager Erik Black started with DTS in 2001. He has been the Manager of Technical Support for the last 6 years. Erik is taking on the challenges of a new position at DTS, IT Project Manager. Michelle Bourgeois […]

May Help Desk Activity

Work Orders Triaged: 374 – The Help Desk triages incoming computer work requests.

Phone Calls: 915

Voicemail Messages: 12

Email to Help Desk: 482 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 12 – Email sent to our named […]

New Web Filter

DTS is implementing a new and improved web filter for St.Vrain Valley Schools.

Starting June 1st you will see a different page for blocked websites.

From this new page you can:

Request a site be unblocked, or Login to gain access to sites appropriate for your role in the district

Please note: […]

April Help Desk Activity

Work Orders Triaged: 392 – The Help Desk triages incoming Computer work requests.

Phone Calls: 801

Voicemail Messages: 184

Email to Help Desk: 454 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

GoogleTalk Transition to Hangouts

Google will be discontinuing the Google Talk product on June 25, 2017 and will automatically transition all existing Google Talk chats to Google Hangouts. This will be a mandatory change implemented by Google.

How will this affect you?

If in your chat window you get a message and option to switch to Hangouts, please go […]

Meet Sean Cartwright

IT Operations & Infrastructure Manager Months with SVVSD: 2

What does your average day look like? My typical day revolves around how to provide the most reliable and secure user experience possible. I do this by collaborating with DTS staff, other SVVSD departments, school administrators, and vendors to ensure the district’s networks, services, and systems […]