December Help Desk Activity

Work Orders Triaged: 239 – The Help Desk triages incoming Computer work requests.

Phone Calls: 700

Voicemail Messages: 4

Email to Help Desk: 456 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

Mac Tech Tip: Show Scroll Bars

On newer Macs scroll bars don’t always appear by default.

To have the scroll bars always appear:

Click on the Apple > System Preferences… > General tab. Find the Show scroll bars section and select Always

November Help Desk Activity

Work Orders Triaged: 416 – The Help Desk triages incoming Computer work requests.

Phone Calls: 747

Voicemail Messages: 8

Email to Help Desk: 309 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

Update on projecting from an iPad

DTS has been working tirelessly to come up with a solution to be able to project from your iPad. Check out the updated status of this project below. (Click on this post title to read more) […]

Meet Shannon Stimack

Shannon Stimack Digital Curriculum Support Specialist Months with DTS: 3

What does your average day look like? My day starts with checking the nightly uploads of the rostering data for our various Digital Curriculum products. I make sure uploads are successful and fix any errors that occur. Communication with staff, students, and vendors are a […]

Watch Out For Fake Apps!

The holidays are here and the scammers are out in full force. Their latest trick is fake apps. Starbucks started the first “retail app”, and many stores have followed.

But scammers are now creating fake apps, trick you into downloading them to your smartphone or tablet, and ask you to load your credit card information […]

Building Technology Contacts

Looking for the technology contact at your school? […]

Meet Scott Stewart

Scott Stewart Computer Support Analyst Years with DTS: 23

What does your average day look like? I typically come into the office and check my email to see what has come in overnight and the same with our ticketing system. Once I have checked these items, I look at my calendar to see what meetings […]

October Help Desk Activity

Work Orders Triaged: 477 – The Help Desk triages incoming Computer work requests.

Phone Calls: 972

Voicemail Messages: 9

Email to Help Desk: 592 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

Citrix Testers Needed

Periodically DTS installs updates to our Citrix environment. We do our own testing but would like a larger group to see how these updates work before pushing them to the entire district.

If you are willing to assist, please email me to volunteer.

Testers will be added to a group and when they log onto […]