FAQs / Information

– Submit Work Requests at the bottom of the page.

Troubleshooting Apple ID Issues
Here are a list of common Apple ID issues and how to troubleshoot them. Current information on Apple IDs can be found at Apple's Apple ID Support site. Issue: User has [...]
iPad Troubleshooting Guide – Try these first
Here is an explanation of the some of the common steps to take when troubleshooting issues on an iPad. Relaunch If you're having trouble with a particular app, try quitting out of [...]
iPad Pickup and Delivery Schedule (2017-18)
One day each week is designated as a pickup and delivery day for each school, with a second optional pickup and delivery day each week if needed. The second weekly [...]
Backing up your iOS Device
Here are a couple articles on Apple's website about backing up your iPhone or iPad: iCloud – This type of backup does not back up all of your data. This [...]
Changing Email Password on iDevices
Whenever you change your SVVSD (Citrix/Email) password, you will also need to update the password saved on your iPad or iPhone. To do this: 1. Log into your email with your [...]
Set up Citrix Receiver on your iPad
1. Search the App store for the Citrix Receiver for iPad and install it. 2. Once installed, locate the Citrix icon and tap it to launch. 3. Tap Add Account 4. [...]

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Add Non-LTP iPads to the St. Vrain Mobile Device Manager (LANrev MDM) – learn more and submit a request

 

Web Site Blocked / Unblocked – request a web site to be blocked or unblocked by the district’s web filter or for Digital Detention.

iPad Work Request

Name*

Citrix/Email Username* (last_first only)
@svvsd.org

Building*

Phone Extension*

Location of iPad* (Room #)

Primary User's Username*

Asset Tag Number* (Preferred) Destiny Barcode (Second)

Summary* (3 to 4 words)

Work Requested* (Please do not include passwords when submitting a request.)

Attach a screen shot

Service Location:
Service for iPads is generally done on site. Only select Request pickup by DTS for LTP iPads (Asset Tags 65,001 – 90,000 & 500,000 – 999,999) with known hardware issues. (Examples: cracked screens, bad battery, broken buttons)

 

Inventory || Missing Laptop† – Missing iPads†
†School admins only