FAQs / Information

– Submit Work Requests at the bottom of the page.

Here are a list of common Apple ID issues and how to troubleshoot them. Current information on Apple IDs can be found at Apple's Apple ID Support site. Issue: User has [...]
Here is an explanation of the some of the common steps to take when troubleshooting issues on an iPad. Restart Restarting your device can take care of many issues and should be [...]
One day each week is designated as a pickup and delivery day for each school, with a second optional pickup and delivery day each week if needed. The second weekly [...]
Here are a couple articles on Apple's website about backing up your iPhone or iPad: iCloud – This type of backup does not back up all of your data. This [...]
Attention: The following information is not for district 1:1 iPads managed by LANrev MDM. Any LANrev managed device will install the mail profile from LANrev Apps. To add St. Vrain Email [...]
Whenever you change your SVVSD (Citrix/Email) password, you will also need to update the password saved on your iPad or iPhone. To do this: 1. Log into your email with your [...]
on an iPad (or iPhone) before it has expired Pamphlet [...]
1. Search the App store for the Citrix Receiver for iPad and install it. 2. Once installed, locate the Citrix icon and tap it to launch. 3. Tap Add Account 4. [...]
Symptoms: A user will go to the MDM or to the App Store to download an app. In the App Store, the app may show the “cloud download” icon , [...]
Wired Networks Copper Networks – Generally the district's buildings are wired with Cat 5 or Cat 6 cable. Fiber Networks – The following buildings have a fiber network to the desktop in [...]

Not what you’re looking for? Search the Knowledge-base

Add Non-LTP iPads to the St. Vrain Mobile Device Manager (LANrev MDM) – learn more and submit a request

Web Site Blocked / Unblocked – request a web site to be blocked or unblocked by the district’s web filter or for Digital Detention.

iPad Work Request


Citrix/Email Username* (last_first only)


Phone Extension*

Location of iPad* (Room #)

Primary User's Username*

Asset Tag Number* (Preferred) Destiny Barcode (Second)

Summary* (3 to 4 words)

Work Requested* (Please do not include passwords when submitting a request.)

Attach a screen shot

Service Location:
Service for iPads is generally done on site. Only select Request pickup by DTS for LTP iPads (Asset Tags 65,001 – 90,000 & 500,000 – 999,999) with known hardware issues. (Examples: cracked screens, bad battery, broken buttons)


Inventory || Missing Laptop† Missing iPads†
†School admins only