Help Desk Links

1Password

Apple Service and Support Coverage

Confidentiality and Non-Disclosure Statements

Curriculum Tools Queue – curriculum enterprise applications that receive technical (non-application) supported by the DTS

Generic School Accounts – contact and other information

Help Desk Info

IP Addresses by Location – printer and other static IPs

MailChimp – email Newsletters

MailChimp Pending – enter email addresses of people that have accidentally been bounced by MailChimp

Missing iPad Unlock Request

Password Manager (Help Desk) – verify security questions, etc.

Printer Deployment – updates printers that are assigned to computers

ServiceDesk

SPEAR – PaperCut account management

Toshiba

VOIP –  reset voice mail, etc. (non-LDAP)

Wireless Networks by Location


Advisory Resources

Texting

Infinite Campus > Staff Messenger – emergency texts to appropriate groups

alt: groupTexting – emergency texts to appropriate groups when IC is not available

Telephone

Help Desk Phone Queue – select and activate outage message on Help Desk phone queue

Banners

Tech News – post web advisory to appropriate groups, make sticky

Help Desk

Support

Educator Resources

Staff Resources

Ceran

Email

MailChimp – email Advisories to appropriate staff

alt: SVVSD Mail – email Advisories to appropriate staff if Mail Chimp is not available

After Action

Remember to take the above down when the issue is resolved.


Cisco

Cisco Unified Intelligence Center – phone system reports

Cisco Finesse Administration