Meet Mike George

IT Projects Coordinator Years with St. Vrain: 13

What does your average day look like? In a typical eight hour day, I probably spend half of it in front of my desk working on actual program code. The other half of the day is spent talking with my colleagues here at DTS or other SVVSD […]

Meet Joseph Ward

Technical Support Analyst Years with St. Vrain: 3

What does your average day look like? My average day consists of coming in early, checking email and tickets, and then working through tickets and projects for the rest of the day

What are your favorite things about working for St. Vrain? My favorite thing about […]

Watch for New Gmail Security Banners

Starting mid-February, DTS will be activating new security features in district Gmail. These will help protect us by displaying banners to identify potential phishing and other threats. Here is a sample banner:

(learn more)

G Suite Team Drive

G Suite Team Drive is now available for St. Vrain Valley Schools staff. It may be used internally to share documents and files with other svvsd.org account holders. It is similar to Drive except files and folders are owned by the team and not by individuals. Most importantly this means that when a person […]

Beyond Citrix

Audience: school leaders and school office support staff

In an effort to provide the right computing environment for every user, DTS has been developing a plan we’re calling “Beyond Citrix” .

We recognize that to meet the needs of non-instructional staff, the computers and kiosks we provide to users have to be able […]

Video: CTO Thanks, Apology and Hopes for 2019

Click to play video.

Dear Help Desk

Is it better if I email the help desk at helpdesk@svvsd.org or will I get a better response if I email one of the help desk specialists directly by name?

– Help Desk Frequent Flyer

Dear FF, It is better to use helpdesk@svvsd.org for two reasons.

Our standard is to prioritize help desk tickets over […]

Phone System Directory Tips

Push the directories button on your Cisco phone to see calls from the following lists:

Missed Calls Received Call Placed Calls SVVSD Directory

If the number selected is a 10-digit outside number, press “EditDial” and type the 9 needed to call outside the district.

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Did you know an online […]

Meet Sean Shepard

Technical Support Analyst Years with St. Vrain: 3

What does your average day look like? I wake up around 5:30 every morning. I start the day with music. (Gospel, Jazz, Classic Rock, etc…whatever pops in my head at the time.) During my morning music selections, I take time to respond to e-mails, check tickets and […]

Wireless Outage 9/28/18

We are currently seeing problems with the SVVSD wireless. If you need immediate access to the network please plug your laptop into an Ethernet cable. We are working quickly to resolve this issue. We will update this post hourly with new information.

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Update 9:00am:

Efforts have been made to partially/temporarily resolve this issue. While […]