October Help Desk Activity

Work Orders Triaged: 464 – The Help Desk triages incoming computer work requests.

Phone Calls: 1109

Email to Help Desk: 652 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 9 – Email sent to our named personal accounts. We request that all […]

Password Reset Countdown

All over 90%

 

All middle and high school students must change their passwords before November 1st.

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Great Job!

District: 97.5%

Automatic Computer Updates

Starting September 13, 2017, DTS will begin releasing weekly security updates on all district-owned Mac and Windows computers. Applying these updates is an integral part of keeping staff and student devices secured and working properly.

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myON News

We have received feedback from teachers of an issue when using myON on elementary classroom iPads. After testing, we discovered that students are not completely logged out of the myON program when an iPad is shared with multiple students.

When using an elementary classroom iPad, teachers and students must clear browsing data in Settings (Settings>Safari>Clear […]

August Help Desk Activity

Work Orders Triaged:850 – The Help Desk triages incoming computer work requests.

Phone Calls: 2228

Voicemail Messages: 18

Email to Help Desk: 1389 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 17 – Email sent to our named personal […]

New Wireless Network

DTS is almost finished upgrading all schools to the new wireless network. Click here to see your school’s status.

Personal Devices: The new wireless network operates at the 5GHz frequency. Some personal devices that operate at the lower 2.4GHz frequency will not be able to connect to the new wireless network. Please make sure all […]

Password Changes Coming this Fall

This fall secondary students will start changing their passwords every 365 days. Elementary students are not affected by these changes. Students who have not changed their passwords by November 1st will be required to do so before accessing svvsd wireless, school computers, district email, etc. If students forget their passwords and security questions, the Student […]

Automatic Updates

Keeping computers up-to-date is an important part of protecting students, staff and their data. Starting September 13th district computers will be automatically updated every Wednesday. More information coming soon.

July Help Desk Activity

Work Orders Triaged: 86 – The Help Desk triages incoming computer work requests.

Phone Calls: 443

Voicemail Messages: 7

Email to Help Desk: 343 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 3 – Email sent to our named […]

Digital Curriculum Updates

Several new digital curriculum programs will be added this year. We are currently working on getting all students rostered into the appropriate programs before the first day of school. To best serve you, please submit a work ticket here if you need assistance.

Schoology Schoology courses will not be uploaded until the day before school. […]