December Help Desk Activity

Work Orders Triaged: 213 – The Help Desk triages incoming computer work requests.

Phone Calls: 511

Email to Help Desk: 343 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 2 – Email sent to our named personal accounts. We request that all […]

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Computer Updates Paused

Since we have i-Ready and Access testing right around the corner, DTS will be temporarily stopping the release of new automatic updates. We will resume the updates once the testing windows are done.

Any updates that have already been released, and not yet applied will still continue to get installed. To ensure all your various […]

Dear Help Desk,

I suddenly am unable to use certain websites using Google Chrome, my normal browser. That means I have to log into a separate browser every time I want to access these sites. Is there anything that can be done? ~ Thanks, Chrome Lover

Dear Chrome Lover,

I’m afraid you are not going to love my […]

Meet Eric Pierce

Manager of Technical Support Years with St.Vrain: 2

What does your average day look like? My typical day revolves around making sure the Device Support Team is prepared to offer world-class service across the district. I do whatever is needed to make sure our students, teachers, and staff have the best possible support, so they […]

November Help Desk Activity

Work Orders Triaged: 367 – The Help Desk triages incoming computer work requests.

Phone Calls: 957

Email to Help Desk: 439 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 1 – Email sent to our named personal accounts. We request that all […]

October Help Desk Activity

Work Orders Triaged: 464 – The Help Desk triages incoming computer work requests.

Phone Calls: 1109

Email to Help Desk: 652 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 9 – Email sent to our named personal accounts. We request that all […]

Password Reset Countdown

All over 90%

 

All middle and high school students must change their passwords before November 1st.

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Great Job!

District: 97.5%

Automatic Computer Updates

Starting September 13, 2017, DTS will begin releasing weekly security updates on all district-owned Mac and Windows computers. Applying these updates is an integral part of keeping staff and student devices secured and working properly.

(read more)

myON News

We have received feedback from teachers of an issue when using myON on elementary classroom iPads. After testing, we discovered that students are not completely logged out of the myON program when an iPad is shared with multiple students.

When using an elementary classroom iPad, teachers and students must clear browsing data in Settings (Settings>Safari>Clear […]