Meet Leroy Martinez

Lead Technical Support Analyst Years with St. Vrain: 11

What does your average day look like? My average day consists of about an hour in the morning at the office on the computer closing and replying to tickets and emails with a few cups of coffee, love my coffee. After that, I go to about 4 or […]

FERPA FAQ

Can you answer these FERPA frequently asked questions?

Q: What is FERPA?A: “FERPA is a federal law that protects the privacy of student education records, and the PII contained therein, maintained by educational agencies or institutions or by a party acting for the agencies or institutions” (PTAC 2019).

Q: “What are the rights of […]

March Help Desk Activity

Work Orders Triaged: 336 – The Help Desk triages incoming computer work requests.

Phone Calls: 698

Email to Help Desk: 381 – We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored during absences.

September Help Desk Activity

Work Orders Triaged: 602 – The Help Desk triages incoming computer work requests.

Phone Calls: 1276

Email to Help Desk: 815 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 11 – Email sent to our named personal accounts. We request that all […]

Meet Kevin Chandler

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Programmer/Analyst 12 Years with DTS

What does your average day look like? In at 6, check email, er…get coffee, check email, start on tickets. Handle calls and questions as they come in during the day. I try to get a walk or a run in each day. All in all, pretty routine.

What are your […]

Meet Mary Malpezzi

Mary Malpezzi

Secretary to the Chief Technology Officer Years with SVVSD: 23

What does your average day look like? My average day includes working with iPads, journal entries, purchase orders and invoices. I enjoy working with many great people, within the department and within the district.

What are your favorite things about working for St. Vrain? I […]

July Help Desk Activity

Work Orders Triaged: 86 – The Help Desk triages incoming computer work requests.

Phone Calls: 443

Voicemail Messages: 7

Email to Help Desk: 343 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 3 – Email sent to our named […]

Department Changes

Congratulations to the following people taking on new roles here at DTS:

Erik Black – IT Project Manager Erik Black started with DTS in 2001. He has been the Manager of Technical Support for the last 6 years. Erik is taking on the challenges of a new position at DTS, IT Project Manager. Michelle Bourgeois […]

GoogleTalk Transition to Hangouts

Google will be discontinuing the Google Talk product on June 25, 2017 and will automatically transition all existing Google Talk chats to Google Hangouts. This will be a mandatory change implemented by Google.

How will this affect you?

If in your chat window you get a message and option to switch to Hangouts, please go […]

Meet Sean Cartwright

IT Operations & Infrastructure Manager Months with SVVSD: 2

What does your average day look like? My typical day revolves around how to provide the most reliable and secure user experience possible. I do this by collaborating with DTS staff, other SVVSD departments, school administrators, and vendors to ensure the district’s networks, services, and systems […]