Is it better if I email the help desk at email@example.com or will I get a better response if I email one of the help desk specialists directly by name?
It is better to use firstname.lastname@example.org for two reasons.
- Our standard is to prioritize help desk tickets over personal email. Email sent to email@example.com is automatically converted to a DTS ticket.
- Personal email is not monitored during employee absences.
Please, please please, don’t send one email to both the Help Desk and to one of us by name. This can end up with two help desk specialist doing duplicate work. This can also happen if you give us a call after submitting a ticket or sending us an email. -HD