The way the Help Desk responds to email is going to change over spring break. We are updating our system so that all email sent to helpdesk@svvsd.org is automatically tracked in our ticketing system.
What does this mean to you?
- The biggest change is that email replies from the Help Desk will come from dts-workorder-followup@svvsd.org. Previously, these replies came from helpdesk@svvsd.org.
- If you have made a practice of skipping over or automatically filing emails from dts-workorder-followup@svvsd.org, you will want to start looking at these if you have emailed the Help Desk.
- This is the same email address our system uses to send out work ticket confirmations and other automated messages.
- You can reply to these emails the same way you have replied to the Help Desk previously. (Do not delete the routing code at the bottom of the email.)
I can not log into my email for the district. I’ve tried clearing my browsing history. Pretty sure my password is incorrect, however I can’t reset it, because I can’t put in the current password.
Hi Suzanne, Please give the help desk a call. We can verify your ID and reset your password. -Dan
Will Silver Creek offer an open house so parents of middle schoolers can hear about the high school?
Hi Sue, I have forwarded you question to Silver Creek and asked them to reach out to you. -Dan