Help Desk Email Change

The way the Help Desk responds to email is going to change over spring break. We are updating our system so that all email sent to helpdesk@svvsd.org is automatically tracked in our ticketing system.

What does this mean to you?

  • The biggest change is that email replies from the Help Desk will come from dts-workorder-followup@svvsd.org. Previously, these replies came from helpdesk@svvsd.org.
  • If you have made a practice of skipping over or automatically filing emails from dts-workorder-followup@svvsd.org, you will want to start looking at these if you have emailed the Help Desk.  
  • This is the same email address our system uses to send out work ticket confirmations and other automated messages.
  • You can reply to these emails the same way you have replied to the Help Desk previously. (Do not delete the routing code at the bottom of the email.)

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