The way the Help Desk responds to email is going to change over spring break. We are updating our system so that all email sent to firstname.lastname@example.org is automatically tracked in our ticketing system.
What does this mean to you?
- The biggest change is that email replies from the Help Desk will come from email@example.com. Previously, these replies came from firstname.lastname@example.org.
- If you have made a practice of skipping over or automatically filing emails from email@example.com, you will want to start looking at these if you have emailed the Help Desk.
- This is the same email address our system uses to send out work ticket confirmations and other automated messages.
- You can reply to these emails the same way you have replied to the Help Desk previously. (Do not delete the routing code at the bottom of the email.)