Work Orders Triaged: 564 – The Help Desk triages incoming Computer work requests.
Phone Calls: 1116
Voicemail Messages: 10
Email to Help Desk: 159 – Email sent to helpdesk@svvsd.org
Email to Personal Accounts: 55 – Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all of us. Personal account are not monitored during absences.
Walk-ins/IM: 26
Other: 31
Resolution of incoming calls and messages.
Phone Queue Activity
Calls Abandoned by Caller Before Answer – people call but hang up when we do not answer within the time they have available
On Hold – how long on average a caller waits to talk to us.
Customer Survey Score: 4.98 / 5.00
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