December Help Desk Activity

Screenshot 2016-01-07 10.55.10

Work Orders Triaged: 194 – The Help Desk triages incoming Computer work requests.

Phone Calls: 372

Voicemail Messages: 9

Email to Help Desk: 69 – Email sent to

Email to Personal Accounts: 40 – Email sent to our named personal accounts. We request that all email be sent to This account is monitored and prioritized by all of us. Personal account are not monitored during absences.

Walk-ins/IM: 7

Other: 6

Resolution of incoming calls and messages.

Screenshot 2016-01-07 10.55.54

Phone Queue Activity

Calls Abandoned by Caller Before Answer – people call but hang up when we do not answer within the time they have available

Screenshot 2016-01-07 13.05.31

On Hold – how long on average a caller waits to talk to us.

Screenshot 2016-01-07 13.04.54

Customer Survey Score: 4.95 / 5.00

Leave a Reply

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>




All St. Vrain teachers and staff need to change their district passwords to meet the new district standards before leaving for summer break. (Instructions)