What to do if you accidentally dial 911

If you are making an outside call and accidentally dial 911, do not hang up! Please stay on the line and let the dispatcher know that the call was accidental and that there is no emergency.

By the time you realize you’ve accidentally called 911, it is too late to hang up. The dispatch center will see the 911 hangup and then call back to the site and reach the main office. The office staff then has the task of figuring out if there is an actual emergency or if the call was accidental. If 911 dispatch is unable to get a hold of anyone at the site, they will immediately send officers to the location.

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