September Help Desk Activity

Incoming

Work Orders Triaged: 770 – The Help Desk triages incoming Computer work requests.

Phone Calls: 684

Voicemail Messages: 15

Email to Help Desk: 202 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 67 – Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all of us. Personal account are not monitored during absences.

Walk-ins/IM: 30

Other: 24

Resolution of incoming calls and messages.

Resolution

Phone Queue Activity

Calls Abandoned by Caller Before Answer – people call but hang up when we do not answer within the time they have available

Answered

On Hold – how long on average a caller waits to talk to us.

Wait

Customer Survey Score: 4.89 / 5.00

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