DTS has received reports that when teachers share a Google Drive document with some elementary students, they are receiving failed delivery messages indicating that the students’ accounts do not exist.
Email Subject: Delivery Status Notification (Failure)
Email Body Contains:
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected…
The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist.
Google has recently changed how it handles accounts that do not have access to email.
In the past, elementary school students actually had email accounts but due to SVVSD policy did not have access to them. So, when a teacher shared a document with them and selected Notify people via email, the email was sent and received by the student’s email account. The student just didn’t have access to read it.
Now, with the change Google has made, new elementary students actually do not have email accounts. So, when a teacher shares a document with these students and selects Notify people via email, the email is sent but fails because the account does not exist.
- Do NOT select Notify people via email when sharing Google docs with elementary students.
- If you forget and do select Notify people via email, just ignore the Delivery Status Notification (Failure) email.