Work Orders Triaged (310): The Help Desk triages incoming Computer work requests.
Email to Help Desk (112): Email sent to helpdesk@svvsd.org
Email to Personal Accounts (37): Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all of us. Personal account are not monitored during absences.
Phone Calls (469)
Voicemail Messages (10)
Walk-ins/IM (11)
Resolution of incoming calls and messages.
Phone Queue Activity
Calls Abandoned by Caller Before Answer – people call but hang up when we do not answer within the time they have available
Call Time – how long a call to the Help Desk takes
On Hold – how long on average a caller waits to talk to us.
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