Work Orders Triaged (585): The Help Desk triages incoming Computer work requests.
Email to Help Desk (293): Email sent to helpdesk@svvsd.org
Email to Personal Accounts (106): Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all of us. Personal account are not monitored during absences.
Phone Calls (1133)
Voicemail Messages (39)
Walk-ins/IM (27)
Resolution of incoming calls and messages.
Phone Queue Activity
Calls Abandoned by Caller Before Answer – people call but hang up when we do not answer within the time they have available
Call Time – how long a call to the Help Desk takes
On Hold – how long on average a caller waits to talk to us.
