January Help Desk Activity


Work Orders Triaged (312): The Help Desk triages incoming Computer work requests.

Email to Help Desk (390): Email sent to helpdesk@svvsd.org

Email to Personal Accounts (235): Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritised by all of us. Personal account are not monitored during absences.

Phone Calls (1378): Average call length: 7:53

Voicemail Messages (293)

Walk-ins/IM (36)

Resolution of incoming calls and messages.


Note: 215 (45%) of the Work Orders Created were for broken profiles. This issue is being investigated by the server admins.

Phone Queue Activity

Abandoned Calls – people call but hang up when we do not answer within the time they have available


On Hold – how long on average a caller waits to talk to us.


Leave a Reply

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>




All St. Vrain teachers and staff need to change their district passwords to meet the new district standards before leaving for summer break. (Instructions)