December Help Desk Activity

Source

Work Orders Triaged (194): The Help Desk triages incoming Computer work requests.

Email to Help Desk (255): Email sent to helpdesk@svvsd.org

Email to Personal Accounts (147): Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritised by all of us. Personal account are not monitored during absences.

Phone Calls (844)

Voicemail Messages (201)

Walk-ins/IM (21)

Resolution of incoming calls and messages.

Resolution

Phone Queue Activity

Abandoned Calls – people call but hang up when we do not answer within the time they have available

Answered

On Hold – how long on average a caller waits to talk to us.

wait

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