Work Orders Triaged (194): The Help Desk triages incoming Computer work requests.
Email to Help Desk (255): Email sent to helpdesk@svvsd.org
Email to Personal Accounts (147): Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritised by all of us. Personal account are not monitored during absences.
Phone Calls (844)
Voicemail Messages (201)
Walk-ins/IM (21)
Resolution of incoming calls and messages.
Phone Queue Activity
Abandoned Calls – people call but hang up when we do not answer within the time they have available
On Hold – how long on average a caller waits to talk to us.
