- Dan Magyar, Lead Help Desk Specialist, June 2nd, 2017 
Work Orders Triaged: 374 – The Help Desk triages incoming computer work requests.
Phone Calls: 915
Voicemail Messages: 12
Email to Help Desk: 482 – Email sent to helpdesk@svvsd.org
Email to Personal Accounts: 12 – Email sent to our named personal accounts. We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored during absences.
Walk-ins/IMs: 27
Other: 98
Resolution of incoming calls and messages.
Phone Queue Activity
Calls Abandoned by Caller Before Answer: 8.22% – percentage of people that call but hang up when the Help Desk does not answer within the time they have available. Help Desk Goal <10%
On Hold: 6.90% – percentage of how long the average caller waits on hold compared to their entire call time. Help Desk Goal <10%
Customer Satisfaction
Average Customer Survey Score: 4.96 / 5.00
Surveys Completed: 28
- Dan Magyar, Lead Help Desk Specialist, May 26th, 2017 DTS is implementing a new and improved web filter for St.Vrain Valley Schools.
Starting June 1st you will see a different page for blocked websites.
From this new page you can:
Request a site be unblocked, or Login to gain access to sites appropriate for your role in the district
Please note: […]
- Dan Magyar, Lead Help Desk Specialist, May 4th, 2017
Work Orders Triaged: 392 – The Help Desk triages incoming Computer work requests.
Phone Calls: 801
Voicemail Messages: 184
Email to Help Desk: 454 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]
- Dan Magyar, Lead Help Desk Specialist, May 1st, 2017 
Google will be discontinuing the Google Talk product on June 25, 2017 and will automatically transition all existing Google Talk chats to Google Hangouts. This will be a mandatory change implemented by Google.
How will this affect you?
If in your chat window you get a message and option to switch to Hangouts, please go […]
- Dan Magyar, Lead Help Desk Specialist, May 1st, 2017 
IT Operations & Infrastructure Manager Months with SVVSD: 2
What does your average day look like? My typical day revolves around how to provide the most reliable and secure user experience possible. I do this by collaborating with DTS staff, other SVVSD departments, school administrators, and vendors to ensure the district’s networks, services, and systems […]
- Jennifer Mccartney, April 26th, 2017 
Password management
Passwords expire every 2 months (63 days). If you change your password right before you leave for the summer, it won’t expire until the end of July. Correction: Keep in mind that if you do change your password while off the district network, you may need to bring your laptop in […]
- Dan Magyar, Lead Help Desk Specialist, April 4th, 2017 Short Version:
The current Password Manager for self-service password changes is being replaced with a more full-featured system. You will need to log into the new Password Manager and set up new security questions and answers by the end of the school year.
New Password Manager address: http://password.svvsd.org
Long Version:
Over […]
- Dan Magyar, Lead Help Desk Specialist, March 31st, 2017 All St. Vrain networks apply YouTube’s moderate filter so that you can be as assured as possible that the content you view on YouTube is appropriate for students. (Though it’s still a good idea to preview before you project!) The not-so-good news is that the filter is only as good as the gnomes at […]
- Jennifer Mccartney, March 27th, 2017 
The following apps have been added to LANrev Apps:
Google Photos
Google Photos provides unlimited storage of photos and videos, allows you to access these photos from multiple devices, and has advanced cataloging features that make it easier to sort and find your photos.
available in the LANrev App store for secondary students and staff […]
- Michelle Bourgeois (DTS), March 27th, 2017 This summer, join us for several incredible learning opportunities! Use the links below to learn more and register.
Tech Camp – June 5-6, 2017 Secondary Digital Writing Institute – June 12-16, 2017 Leadership Lunch and Learn @ Tech Camp 11:15-2:30, June 5-6, 2017 Day 1 – Scott McLeod Day 2- Diana Laufenberg […]
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