May Help Desk Activity

Work Orders Triaged: 374 – The Help Desk triages incoming computer work requests.

Phone Calls: 915

Voicemail Messages: 12

Email to Help Desk: 482 – Email sent to

Email to Personal Accounts: 12 – Email sent to our named personal accounts. We request that all email be sent to This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored during absences.

Walk-ins/IMs: 27

Other: 98

Resolution of incoming calls and messages.

Phone Queue Activity

Calls Abandoned by Caller Before Answer: 8.22% – percentage of people that call but hang up when the Help Desk does not answer within the time they have available. Help Desk Goal <10%

On Hold: 6.90% – percentage of how long the average caller waits on hold compared to their entire call time. Help Desk Goal <10%

Customer Satisfaction

Average Customer Survey Score: 4.96 / 5.00

Surveys Completed: 28

New Web Filter

DTS is implementing a new and improved web filter for St.Vrain Valley Schools.

Starting June 1st you will see a different page for blocked websites.

From this new page you can:

Request a site be unblocked, or Login to gain access to sites appropriate for your role in the district

Please note: […]

April Help Desk Activity

Work Orders Triaged: 392 – The Help Desk triages incoming Computer work requests.

Phone Calls: 801

Voicemail Messages: 184

Email to Help Desk: 454 – Email sent to *Starting in April 2016 all email sent to is automatically turned into […]

GoogleTalk Transition to Hangouts

Google will be discontinuing the Google Talk product on June 25, 2017 and will automatically transition all existing Google Talk chats to Google Hangouts. This will be a mandatory change implemented by Google.

How will this affect you?

If in your chat window you get a message and option to switch to Hangouts, please go […]

Meet Sean Cartwright

IT Operations & Infrastructure Manager Months with SVVSD: 2

What does your average day look like? My typical day revolves around how to provide the most reliable and secure user experience possible. I do this by collaborating with DTS staff, other SVVSD departments, school administrators, and vendors to ensure the district’s networks, services, and systems […]

Summer Tech Tips for Teachers!

Password management

Passwords expire every 2 months (63 days). If you change your password right before you leave for the summer, it won’t expire until the end of July. Correction: Keep in mind that if you do change your password while off the district network, you may need to bring your laptop in […]

New Password Manager

Short Version:

The current Password Manager for self-service password changes is being replaced with a more full-featured system. You will need to log into the new Password Manager and set up new security questions and answers by the end of the school year.

New Password Manager address:

Long Version:

Over […]

5 Things You Should Know About the Updated YouTube Filter

All St. Vrain networks apply YouTube’s moderate filter so that you can be as assured as possible that the content you view on YouTube is appropriate for students. (Though it’s still a good idea to preview before you project!) The not-so-good news is that the filter is only as good as the gnomes at […]

New Apps in LANrev Apps

The following apps have been added to LANrev Apps:

Google Photos

Google Photos provides unlimited storage of photos and videos, allows you to access these photos from multiple devices, and has advanced cataloging features that make it easier to sort and find your photos.

available in the LANrev App store for secondary students and staff […]

Summer Tech PD for teachers and Leaders

This summer, join us for several incredible learning opportunities! Use the links below to learn more and register.

Tech Camp – June 5-6, 2017 Secondary Digital Writing Institute – June 12-16, 2017 Leadership Lunch and Learn @ Tech Camp 11:15-2:30, June 5-6, 2017 Day 1 – Scott McLeod Day 2- Diana Laufenberg […]