Printer Project

DTS is updating the server systems that run the printers in our schools. As we make the changes at a specific school we are letting them know with a DTS Advisory. If you find you cannot print at a school that is not your primary work location please follow these instructions:

  • Mac Users – restart your Mac while connected to svvsd wireless or a wired network connection in the building. The new printer configurations will automatically be setup on your Mac.
  • Citrix/Thin Clients and WIndows Users – use these instructions to re-install the school’s printers you use

See the Print Server Centralization project page for a project schedule.

Questions: Contact the Help Desk at x57730 or

Dear Help Desk,

My Inbox is loaded with thousands of old unread email messages. How can I delete all email received before June 1, 2015? ~ Thanks, Drowning in Old Email

Dear Drowning,

In the Google Mail search field enter: before:2015/06/01. Click the checkbox to select all email messages. At the top of the message list click Select […]

Student Data Privacy Update

Check out the updates on the district’s Student Data Privacy site. The site now has focus pages for parents, educators, and schools & departments.

The site can also be found in the quick links section of the SVVSD home page.

Programs Update

Discovered a great new online resource for your classroom? Need a opt-in or opt-out parent letter before you use it with students?

Great News! We’ve added an parent letter generator to Programs. These customizable letters feature:

Your School Logo A List of Student Data Shared Opt-In and Otp-Out formats, and much more

To use, log […]

Meet Jason Trujillo

Jason with his guitar

Technical Support Analyst Years with DTS: 1.5

What does your average day look like? My day starts by reading a selection of blogs, tweets and news. Work orders drive my day and keep me busy and interacting with customers. I try to take a day per week to be available to each of my assigned […]

January Help Desk Activity

Work Orders Triaged: 496 – The Help Desk triages incoming computer work requests.

Phone Calls: 1013

Email to Help Desk: 616 – Email sent to

Email to Personal Accounts: 6 – Email sent to our named personal accounts. We request that all […]

December Help Desk Activity

Work Orders Triaged: 213 – The Help Desk triages incoming computer work requests.

Phone Calls: 511

Email to Help Desk: 343 – Email sent to

Email to Personal Accounts: 2 – Email sent to our named personal accounts. We request that all […]

Recommendations for Testing in Gymnasium Areas-Spring 2018

Updated 1/23/18

General Guidelines:

Turn OFF ALL non-testing devices and leave them in the classroom Spread tables out evenly, but not too close to the walls Spread students/devices out evenly Raise basketball goals up and out of the way Ensure there are no obstructions to wireless access points (ie. volleyball net poles) 200 […]

Help us help you

Please help DTS improve our services by sharing your thoughts.

Computer Updates Paused

Since we have i-Ready and Access testing right around the corner, DTS will be temporarily stopping the release of new automatic updates. We will resume the updates once the testing windows are done.

Any updates that have already been released, and not yet applied will still continue to get installed. To ensure all your various […]