Meet Lorraine Baxter

Lorraine BaxterHelp Desk Specialist
Years with St.Vrain: 17

What does your average day look like? My average day starts off with checking emails and Service Desk tickets.  Then I spend the day answering calls, emails and resolving Service Desk tickets that come in for the help desk.  My primary focus is Infinite Campus so those issues/concerns take up most of my time each day.

What are your favorite things about working for St. Vrain? My favorite thing about working for St. Vrain is the opportunity to help the wonderful staff and students in the district.  Everyone is great to work with.

What are your interests or activities outside of St. Vrain? When I’m not at work I like to be outside as much as possible; running, walking, bike riding. I enjoy reading and spending time with my kids and grandson.

October Help Desk Activity

Work Orders Triaged: 464 – The Help Desk triages incoming computer work requests.

Phone Calls: 1109

Email to Help Desk: 652 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 9 – Email sent to our named personal accounts. We request that all […]

Password Reset Countdown

All over 90%

 

All middle and high school students must change their passwords before November 1st.

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Great Job!

District: 97.5%

Meet Patrick Malpezzi

IT Systems Tech Years with St.Vrain: 7

What does your average day look like? I spend the morning following my designated daily route, collecting and replacing damaged iPads. My afternoons consist of diagnosing issues with those iPads; documenting damage and preparing them for shipment offsite.

What are your favorite things about working for St. Vrain? […]

September Help Desk Activity

Work Orders Triaged: 602 – The Help Desk triages incoming computer work requests.

Phone Calls: 1276

Email to Help Desk: 815 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 11 – Email sent to our named personal accounts. We request that all […]

Automatic Computer Updates

Starting September 13, 2017, DTS will begin releasing weekly security updates on all district-owned Mac and Windows computers. Applying these updates is an integral part of keeping staff and student devices secured and working properly.

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myON News

We have received feedback from teachers of an issue when using myON on elementary classroom iPads. After testing, we discovered that students are not completely logged out of the myON program when an iPad is shared with multiple students.

When using an elementary classroom iPad, teachers and students must clear browsing data in Settings (Settings>Safari>Clear […]

Meet Kevin Chandler

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Programmer/Analyst 12 Years with DTS

What does your average day look like? In at 6, check email, er…get coffee, check email, start on tickets. Handle calls and questions as they come in during the day. I try to get a walk or a run in each day. All in all, pretty routine.

What are your […]

August Help Desk Activity

Work Orders Triaged:850 – The Help Desk triages incoming computer work requests.

Phone Calls: 2228

Voicemail Messages: 18

Email to Help Desk: 1389 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 17 – Email sent to our named personal […]

New Wireless Network

DTS is almost finished upgrading all schools to the new wireless network. Click here to see your school’s status.

Personal Devices: The new wireless network operates at the 5GHz frequency. Some personal devices that operate at the lower 2.4GHz frequency will not be able to connect to the new wireless network. Please make sure all […]