- Chris Goodspeed, Help Desk, June 16th, 2020
What:
Beginning Thursday, June 18, 2020, District Technology Services (DTS) will begin adding the phrase [external] to the subject line of all email you receive if it originates from outside the district.
Why:
This is to help users in identifying email in your inbox that is sent from a user outside of the St. Vrain Valley School District (SVVSD), especially as we see more examples of phishing where someone uses a name and an email address similar to that of an SVVSD staff member.
Important to know:
- Emails labeled with [external] are not necessarily dangerous. The addition of the [external] tag is to help users recognize the difference between an email from someone in the district and someone who is not part of the district.
- This change will only affect emails you RECEIVE in your SVVSD.org inbox. The subject line of emails you SEND from your district email will not be affected by this change.
- All Google Doc notification emails about file sharing will be labeled with [external] because they come from Google, not a user.
- Emails labeled with [external] but using the name of a district user should be treated with caution.
More information can be found in the support article here.
- Chris Goodspeed, Help Desk, March 5th, 2020
If you have been using Citrix or regularly connect to your Home (H:) Drive to access saved files, then it is time to take a trip to Google Drive!
Every employee with a St. Vrain Valley Schools (svvsd.org) account has a Google Drive for storage and backup. The best part is with your svvsd.org account, you have unlimited storage!
To access your Google Drive on your computer, log into drive.svvsd.org. If you are already logged into your SVVSD email, select the Google apps waffle in the upper right corner then select Drive. It’s that easy!
With Google Drive you will be able to save photos, videos, presentations, PDFs, attachments from Gmail and more. You can also create and collaborate by sharing files or folders of files with others to view, comment and edit. Lastly, if you install the Google Drive app on your mobile device, you will have easy access to your files in the palm of your hand.
For additional assistance with Google Drive, please contact the Help Desk at helpdesk@svvsd.org or (303) 702-7730 (x57730).
- Dan Magyar, Manager of Enterprise Applications, March 5th, 2020 
Help Desk AnalystMonths with DTS: 9
What does your average day look like? Everyday is like listening to shuffle on Spotify for me. True, I get up, make coffee and drive to work, but when I’m plugged into the Help Desk, the day is different with who I help, how I help and where I […]
- Chris Goodspeed, Help Desk, January 16th, 2020
We want to make you aware of a critical update for users of Microsoft Windows 10 that DTS is coordinating now and will be sent to all machines running Windows 10. This update does not apply to iPads, Chromebook or Macintosh computers.
The critical patches have been issued via LANrev. Infrastructure computers (sign, camera, […]
- Chris Goodspeed, Help Desk, October 29th, 2019
In order to keep all of your devices safe and secure, DTS needs to make an update to your wireless profile, and we need your help!
What do I need to do?
On the morning of Monday, November 4, 2019, every 1:1 iPad (staff and grades 6-12 student devices) will need to have the new […]
- Chris Goodspeed, Help Desk, October 7th, 2019
/spo͞ofing/
Spoofing is a fraudulent or malicious practice in which communication is sent from an unknown source disguised as a source known to the receiver.What is Email Spoofing?
Email spoofing, also known as “spear phishing”, is one of the best known spoofs. Spoofed emails may request personal account information and appear to be from […]
- Sean Cartwright, October 7th, 2019
Why did I get an email stating that “Google has detected suspicious login activity” in my account?
Each day we see dozens of district logins for students and staff from outside the United States. When our security monitor detects a login from outside the country, an automated warning email is sent to the student […]
- Lorraine Baxter, September 5th, 2019
With the update to IC Version 1933.8 this weekend, there will be a new look and functionality for the Schedule Tab in IC. There are three locations for the Schedule Tab in IC.
Student Information > General > Schedule
Student Information > Health General > Student Schedule
Student Information > Counseling > General > […]
- Lorraine Baxter, September 3rd, 2019
Campus Instruction has a new look teachers can preview. Please check it out after we take the new version the weekend of September 7th.
After turning it on, go to the Index. The Index has been condensed in to Modules.Please click on each option and explore.
When/if turning it off, teachers can provide feedback […]
- Dan Magyar, Manager of Enterprise Applications, August 3rd, 2019 
Tech Support AnalystYears with St. Vrain: 2
What does your average day look like?My typical day starts out with checking tickets to be done for the day. Checking and answering email. I try to get to my schools before they start, so I can fix anything before the students arrive.
What are your favorite […]
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Scheduled Service Disruptions • July 11, 2020: all day Saturday
• August 29-30, 2020: 10 pm – 12 pm
• October 10-11, 2020: 10 pm – 12 pm
• November 7-8, 2020: 10 pm – 12 pm
• December 5-6, 2020: 10 pm – 12 pm
• January 9-10, 2021: 10 pm – 12 pm
– No critical systems affecting testing
• February 6-7, 2021: 10 pm – 12 pm
• March 6-7, 2021: 10 pm – 12 pm
• April 3-4, 2021: 10 pm – 12 pm
– No critical systems affecting testing
• May 1-2, 2021: 10 pm – 12 pm
• June 5, 2021: all day Saturday
Please plan around the district’s technology systems being unavailable.
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