- Dan Magyar, Lead Help Desk Specialist, August 8th, 2018  Computer and iPad distribution at Soaring Heights K8 Here’s a look at the summer by the numbers:
- 6000+ Chromebooks updated and delivered to schools
- 22500 iPads and accessories readied for student and teacher use
- 20 Windows labs updated to Windows 10
- 50 Mac labs updated to 10.13
- 110+ Toshiba copiers replaced with NEW Konica Minolta models
- 250 Projectors refreshed at 8 schools
- 3 NEW schools prepared with phones, computers and projectors
- 14 school remodel sites prepared with phones, computers and projectors
- Dan Magyar, Lead Help Desk Specialist, August 7th, 2018 Over the Summer DTS installed new Konica-Minolta copiers in almost all the buildings.
What’s the Same
You still print to SPEAR and can get your print jobs at any copier. If you were here last year, your keycard is already setup on the new copiers and ready to release print jobs. See the […]
- Dan Magyar, Lead Help Desk Specialist, August 6th, 2018 Please do not forget that secondary student passwords expire every 365 days. New-to-SVVDS sixth graders will not expire until November 1st, 2018 so you have time to prepare those students for that change. Student Account Guardians have access to a report on expired or soon to expire passwords. For questions about this process please read […]
- Dan Magyar, Lead Help Desk Specialist, August 5th, 2018 
Are your students not seeing the digital curriculum that they should be? Before you submit a help desk ticket, check the following things:
Student must be rostered into a section (please call your Registrar if you need IC roster assistance). That section must have a Primary teacher assigned. It has been at least 48 […]
- Dan Magyar, Lead Help Desk Specialist, August 2nd, 2018 There will be a new look for Schoology starting August 7th for iPads and computers impacting all St. Vrain employees, teachers, students and parents.
Schoology is updating its interface and workflows to make it even easier to use — with better accessibility and a more modern experience. The new experience includes a new […]
- Dan Magyar, Lead Help Desk Specialist, August 1st, 2018 Sometime this semester Adobe software licensing will transition from a computer-based model to a user-based model. DTS is working with Adobe to improve how users acquire and access Adobe products in order to provide the best possible software solutions for our students and staff. DTS will handle any necessary changes to your system while […]
- Dan Magyar, Lead Help Desk Specialist, July 31st, 2018 Help Desk Specialist Years with St. Vrain: 8.5
What does your average day look like?
I commute from Brighton, check emails and Service Desk tickets, answer calls and requests, focus on mastering systems so I can be my best at the Help Desk, and build in time for a walk.
What are your favorite […]
- Karen Edwards, July 3rd, 2018
Work Orders Triaged: 57 – The Help Desk triages incoming computer work requests.
Phone Calls: 565
Email to Help Desk: 406 – We request that all email be sent to helpdesk@svvsd.org. This account is monitored and prioritized by all Help Desk staff. Personal accounts are not monitored […]
- Dan Magyar, Lead Help Desk Specialist, May 22nd, 2018 Description: Starting May 29th, DTS will be replacing the district’s Toshiba copiers with Konica-Minolta models.
Support: With the move to Konica Minolta, schools will be empowered to submit support calls directly to Konica Minolta at 800-456-5664. Copier support will be provided by Konica-Minolta technicians within approximately 4 business hours.
Click here for the […]
- Dan Magyar, Lead Help Desk Specialist, May 21st, 2018 Exciting news! When we return to school in August, all LTP iPads for teachers and students will be refreshed with the NEW full sized iPad.
In June, we are also moving to a new Mobile Device Management (MDM) system. When we switch over, it’s possible that some apps downloaded from LANRev will be removed from […]
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