Resources

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Changes to svvsd wireless network on December 12, 2017

There will be a change to the svvsd wireless network on December 12 that requires an update to Mac laptops and some other devices. The security certificate on the svvsd network is expiring and we’re required to update it for wireless to continue to function. […]

Update on projecting from an iPad

DTS has been working tirelessly to come up with a solution to be able to project from your iPad. Check out the updated status of this project below. (Click on this post title to read more) […]

Meet Shannon Stimack

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Shannon Stimack Digital Curriculum Support Specialist Months with DTS: 3

What does your average day look like? My day starts with checking the nightly uploads of the rostering data for our various Digital Curriculum products. I make sure uploads are successful and fix any errors that occur. Communication with staff, students, and vendors are a […]

Watch Out For Fake Apps!

The holidays are here and the scammers are out in full force. Their latest trick is fake apps. Starbucks started the first “retail app”, and many stores have followed.

But scammers are now creating fake apps, trick you into downloading them to your smartphone or tablet, and ask you to load your credit card information […]

Building Technology Contacts

Looking for the technology contact at your school? […]

Meet Scott Stewart

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Scott Stewart Computer Support Analyst Years with DTS: 23

What does your average day look like? I typically come into the office and check my email to see what has come in overnight and the same with our ticketing system. Once I have checked these items, I look at my calendar to see what meetings […]

October Help Desk Activity

Work Orders Triaged: 477 – The Help Desk triages incoming Computer work requests.

Phone Calls: 972

Voicemail Messages: 9

Email to Help Desk: 592 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

Citrix Testers Needed

Periodically DTS installs updates to our Citrix environment. We do our own testing but would like a larger group to see how these updates work before pushing them to the entire district.

If you are willing to assist, please email me to volunteer.

Testers will be added to a group and when they log onto […]

Chromebooks updating to version 54 beginning November 11

DTS staff will change the current available Chrome OS version to 54.x (currently 50.x) on November 11. Once this is available, Chromebooks will begin to pull the update over the following weeks. To force the update to apply more quickly after November 11, please follow these procedures.

We anticipate staying with version 54.x until all […]

September Help Desk Activity

Work Orders Triaged: 581 – The Help Desk triages incoming Computer work requests.

Phone Calls: 1326

Voicemail Messages: 26

Email to Help Desk: 865 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]