Resources

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Adobe Creative Cloud 2015.5

Adobe released updates to their Creative Cloud applications (Photoshop, Premiere, Illustrator, etc.) on macOS and Windows at the end of June. This is a full version upgrade, which means that the software requires complete reinstallation. DTS staff will be working on automated installers for the updated Adobe applications and testing them with the intent of making them available in late fall.

July Help Desk Activity

Work Orders Triaged: 82 – The Help Desk triages incoming Computer work requests.

Phone Calls: 493

Voicemail Messages: 9

Email to Help Desk: 291 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]

App Additions for LTP iPads

This summer, the mobile device team reviewed dozens of app requests from our schools and our ITAC committee for inclusion into our LANrev Mobile Device Management (MDM) App Store. You’ll see lots of great additions including:

Shadow Puppet Edu for Elementary

Digital Compass by Common Sense for Middle School

Sketchbook by Autodesk […]

Changes to HMH Collections

HMH is improving their processes for single sign on and for the automatic creation of accounts and classes. As part of the transition, they are requiring a purge all existing accounts in HMH Collections. What does this mean for Collections teachers? Sometime between Friday, July 29th, and Monday, August 1st, all existing students, teachers, and […]

Meet Dan Brauch

Dan Brauch Technical Support Analyst – Shop Years with DTS: 4

What does your average day look like?

My day usually starts with checking email to see if I received anything from the people who arrived earlier than me. Then I go and try to complete any repairs that I left on the […]

New Login Process for i-Ready, Lexia, myON, Lexia

Beginning in August 2016, we will be using Single Sign On to log into the following applications:

i-Ready

Lexia (including Core5, Strategies, and myLexia)

myON

Vista Higher Learning

What does this mean for teachers and students? You must use the new links on the Ceran student pages. […]

Illegal Game Of Thrones Download Phishing Attack

There is a current email phishing scam going on where you get an official-looking email forwarded by your ISP, which states you have violated HBO copyrights and illegally downloaded Game of Thrones.

The email has a link to a website where they say you can pay the fine. Don’t fall for it. The message was […]

Skype Available

You can now install Skype without an administrator password, though your computer will need to be on the district’s network.

MacOS

Click on the Apple > System Preferences… LANrev > Software Updates > Show On-Demand Software Check Mac_Skype_7.27 Click OK

Windows

Click on the Windows button > Control Panel LANrev > Software Updates > […]

Update: Wireless Network Changes

Dear Elementary and Middle School Staff Members,

I would like to apologize for the intermittent wireless service elementary and middle schools have experienced over the last two weeks.

You should know that DTS Network Engineers are working directly with the vendor to correct the issue. Meanwhile, they have adjusted our equipment in a manner intended […]

April Help Desk Activity

Work Orders Triaged: 278 – The Help Desk triages incoming Computer work requests.

Phone Calls: 632

Voicemail Messages: 4

Email to Help Desk: 347 – Email sent to helpdesk@svvsd.org *Starting in April 2016 all email sent to helpdesk@svvsd.org is automatically turned into […]