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Computer Updates Paused

Since we have i-Ready and Access testing right around the corner, DTS will be temporarily stopping the release of new automatic updates. We will resume the updates once the testing windows are done.

Any updates that have already been released, and not yet applied will still continue to get installed. To ensure all your various […]

Dear Help Desk,

I suddenly am unable to use certain websites using Google Chrome, my normal browser. That means I have to log into a separate browser every time I want to access these sites. Is there anything that can be done? ~ Thanks, Chrome Lover

Dear Chrome Lover,

I’m afraid you are not going to love my […]

Meet Eric Pierce

Manager of Technical Support Years with St.Vrain: 2

What does your average day look like? My typical day revolves around making sure the Device Support Team is prepared to offer world-class service across the district. I do whatever is needed to make sure our students, teachers, and staff have the best possible support, so they […]

November Help Desk Activity

Work Orders Triaged: 367 – The Help Desk triages incoming computer work requests.

Phone Calls: 957

Email to Help Desk: 439 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 1 – Email sent to our named personal accounts. We request that all […]

Meet Lorraine Baxter

Help Desk Specialist Years with St.Vrain: 17

What does your average day look like? My average day starts off with checking emails and Service Desk tickets. Then I spend the day answering calls, emails and resolving Service Desk tickets that come in for the help desk. My primary focus is Infinite Campus so those issues/concerns […]

October Help Desk Activity

Work Orders Triaged: 464 – The Help Desk triages incoming computer work requests.

Phone Calls: 1109

Email to Help Desk: 652 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 9 – Email sent to our named personal accounts. We request that all […]

Password Reset Countdown

All over 90%

 

All middle and high school students must change their passwords before November 1st.

(read more)

Great Job!

District: 97.5%

Meet Patrick Malpezzi

IT Systems Tech Years with St.Vrain: 7

What does your average day look like? I spend the morning following my designated daily route, collecting and replacing damaged iPads. My afternoons consist of diagnosing issues with those iPads; documenting damage and preparing them for shipment offsite.

What are your favorite things about working for St. Vrain? […]

September Help Desk Activity

Work Orders Triaged: 602 – The Help Desk triages incoming computer work requests.

Phone Calls: 1276

Email to Help Desk: 815 – Email sent to helpdesk@svvsd.org

Email to Personal Accounts: 11 – Email sent to our named personal accounts. We request that all […]